Underwriting Service Manager – QBE Insurance

Title of the Job: Underwriting Service Manager

Location: Toronto, ON

Job Description: Primary Details Time Type: Full timeWorker Type: EmployeeUnderwriting Service ManagerCanadaThe Opportunity:We are looking for an Underwriting Service Manager to join our growing team in Canada. This is an exciting opportunity to lead and develop the Underwriting Assistant team and work collaboratively with the Underwriting Managers.With hybrid working and excellent benefits you will be working alongside colleagues in a supportive and inclusive environment.Your new role

• Direct, motivate, develop and manage the Underwriting Assistant team and contribute and assist in the direction, motivation and development of extended service team, to ensure the overall output and quality of the service provided by the team is within specified levels
• Manage resources to ensure sufficient levels of staff are available, and aligned with business needs, especially during periods of extreme demand
• Establish and communicate the PMP targets for Underwriting Assistants within business unit, and hold regular reviews to ensure delivery of said targets
• Define the appropriate learning and development needs for the team, and ensure that these are delivered as outlined to equip employees with the skills required to perform consistently in line with agreed service levels and targets
• Support appropriate levels of cross-training amongst the extended service team to provide continuation of service during holidays and illnesses.
• Plan and manage operations to ensure priorities and targets are clearly articulated for the assigned business unit
• Develop, deliver and maintain the appropriate support process, management controls and reporting as required
• Monitor and influence processes to ensure that the extended service team activity and performance remains appropriately structured to satisfy business unit expectations
• Establish and maintain a clear and robust service control framework with an appropriate and agreed reporting structure to ensure exposures are recognized and risks managed
• Lead and monitor the service delivery to ensure a consistently accurate, quality and timely service is provided to the assigned business unit which is in line with defined targets and standards

About you

• Experience of managing people, the ability to engage, motivate, lead and develop a team (desirable)
• Strong organisation skills including work planning and ability to prioritise
• Ability to use initiative and work well under pressure
• Understanding of class specific underwriting and reinsurance knowledge with an understanding of underwriting admin processes and procedures.
• Knowledge of legal and regulatory requirements (specific reference to FSA/Lloyds regulation)
• Intermediate level understanding of Word, Excel and other departmental software packages

Why QBE? At My BestAt QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ( ).With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.To find out more about why you should work for QBE, visit ourAt My Best – QBE BenefitsYou are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!QBE AwardsSome of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;AXCO Global Insurance Awards 2024 Winner: Network Management of the YearInsurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber InsurerUK IT Industry Awards 2023 Winner: Green Technology Innovation of the YearWorking Dads Employer Awards 2023 Winner: Parental Policies AwardInsurance Post British Insurance Awards 2023: QBE rated as a 5-Star EmployeeYou can view all our awardsInclusion of DiversityWe are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at ourAccessibilityHere at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.ESG & SustainabilityAt QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our and read our latest Sustainability ReportWhat next?If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.We believe this is our moment – what if it was yours too?APPLY NOW and let’s make it happen!How to Apply:To submit your application, click “Apply” and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Company Name: QBE Insurance

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