Training and Support Specialist – Contract – LRO Staffing

Title of the Job: Training and Support Specialist – Contract

Location: Gatineau, QC

Job Description: Training and Support Specialist – Contract – 17652About the OpportunityOur Federal Government client is seeking a Training and Support Specialist to assist with the enhancement of end-user application support, training, and guidance to further end-user application knowledge and software tool proficiency.Duties include but are not limited to:

• Provide coaching and best-practice training to end-users in targeted responses to identified and documented application difficulties
• Develop general application training material
• Deliver ADAM end-user training
• Participate in the planning and implementation of application enhancements
• Serve as a support liaison between information systems technicians (developers), the application technical authority office, and end-user departments
• As the ADAM application subject matter expert (SME), provide knowledge expertise for the following supporting tasks:

• Provide coaching/direction to end-users in response to identified difficulties with the current ADAM application version
• Understanding application business processes to investigate, reproduce, and communicate technical problems encountered by ADAM end-users
• Collecting, organizing and maintaining an ADAM problems and solutions log for use by others
• Develop a Training Program that expands on concepts in the existing ADAM User Manual. This program should include as a minimum:

• ADAM application overview
• Policy overview for use of Electronic Record Keeping Systems
• User account managements
• Demonstrated use of key ADAM application functions
• ADAM application tips/tricks, best practices
• Program rework based on ADAM end-user feedback, evolving features, new releases
• Prepare and deliver presentations and training to end-users using remote tools and/or in-person
• Recommend new products or processes which support and enhance the ADAM user group business activities
• Evaluate emerging technology that could be used to evolve ADAM application functionality, supportability, deployment, etc
• Plan and/or participate in the implementation of department wide ADAM system upgrades
• Prepare relevant and timely content and maintain ADAM SharePoint site

About YouThe successful candidate will have the following:

• Must have a post secondary education in a related field
• Must have a minimum of 2 years experience within the past 10 years using one of the following DND software applications:

• Automated Data for Aerospace Maintenance (ADAM); or,
• Data Management System (DMS)
• Must have experience developing training manuals
• Must have experience delivering end-user training
• Must have a security clearance at a minimum level of Secret Level II
• Must be eligible for Controlled Goods Certification

About the Job

• Duration: November 4, 2024 to October 3, 2025
• Location: Gatineau location

LROGOV
How to ApplyPlease apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to . If you are already registered with us, please contact your Senior Recruiter. Please quote job 17652.Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.
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Company Name: LRO Staffing

Salary:

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