Technical Writer

Title of the Job: Technical Writer

Location: Winnipeg, MB

Job Description: This role is eligible for our hybrid work model: 2 days in-officeTechnical WriterOur Technology team is the backbone of our company: constantly creating, testing, learning and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.Why this job’s a big deal?Priceline is seeking an experienced technical writer to join our team and help take our partner-focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and translate complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.In this role you will get to:Develop comprehensive documentation and set organizational standards.Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success.Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications.Evaluate current content and develop innovative approaches for improving information architecture.Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements.Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration.Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.Who you are:2+ years of industry experience as an effective technical writer.Proven ability to quickly learn and understand complex topics.Previous experience writing documentation and procedural materials for multiple audiences.Superior written and verbal communication skills, with a keen eye for detail.Experience working with engineering to improve user experience design, UI, and help refine content and create visuals and diagrams for technical support content.Proven ability to handle multiple projects simultaneously, with an eye for prioritization.Firm understanding of the systems development life cycle (SDLC).Previous software development experience.Certification through the Society for Technical Communicators.Experience of markdown syntax and OpenAPI spec preferred.Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and Trust.The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics is essential.#LI-VM1#LI-HybridWho we areWE ARE PRICELINE.Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding – we make travel affordable and accessible to our customers.Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable.If you want to be part of something truly special, check us out!Flexible work at PricelinePriceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office.Diversity and Inclusion are a Big Deal!To be the best travel dealmakers in the world, it’s important we have a workforce that reflects the diverse customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work.Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We’d love you to join us and add to our rich mix!Applying for this positionWe’re excited that you are interested in a career with us. For all current employees, please use the internal portal to find jobs and apply.External candidates are required to have an account before applying. When you click Apply, returning candidates can log in, or new candidates can quickly create an account to save/view applications.

Company Name: Priceline.com

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