Tech Support Specialist – Staffmax

Title of the Job: Tech Support Specialist

Location: Winnipeg, MB

Job Description: We are seeking a knowledgeable and motivated Tech Support Specialist to join our team. The ideal candidate will provide technical support to employees in a predominantly Windows environment, manage user onboarding and offboarding, troubleshoot printer issues, and assist with password resets. This role is essential for maintaining efficient IT operations and ensuring a seamless user experience.Location: Winnipeg, MB
Pay Rate: $18-$22/hrWhat to be excited for in this role:

• Responding to service desk tickets onsite or remotely; maintain a high standard of organization and cleanliness at servicing sites.
• Fulfilling requests; installing and configuring software and hardware; set up user accounts, permissions, and passwords. Ensure security through access controls, backups, and firewalls.
• Troubleshooting software/hardware issues and upgrade operating systems as required.
• Liaising with vendors and other IT personnel for problem resolution.
• Provide events and facility support to all venues.
• Provide technical support to business and event partners.
• Providing status updates to users; report user feedback and potential product/ service requests.

What we need from you:

• Proven experience as a help desk technician or similar role supporting and maintaining critical IT systems.
• Technical training, which may include Community College or University training, vendor specific certification(s), and/or verifiable self-study.
• Ability to work with the utmost of discretion and confidentiality.
• Outstanding customer service, listening, and communication skills.
• Excellent interpersonal and customer service skills with the ability to provide services at all levels of the organization.
• Ability to be flexible and physically move/crawl in small, confined spaces to install cables.
• The ability to handle competing demands and related resource and schedule constraints.
• Ability to work effectively and independently, with limited supervision, and as part of a team.
• Strong working knowledge of the following are considered assets:
• Windows and MAC operating systems.
• Microsoft Office 365 and all commonly used business software.
• LAN/WAN networks, TCP/IP wireless and structured cabling.
• Strong understanding of wireless technology.
• Experience with Firewalls and remote VPN remote implementation.
• Experience with backup and recovery software and methodologies.
• Willingness to learn is a must for someone to be successful in the role – Given the changing nature of this field, applicants will be encouraged to and must be prepared to continually upgrade their knowledge and skills.
• Flexibility to work evening and weekend events.

We thank all who apply, however only those selected for an interview will be contacted.
Company:Staffmax Staffing & Recruiting,

Company Name: Staffmax

Salary: $18 – 22 per hour

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