Systems Analyst (11 Months)

Title of the Job: Systems Analyst (11 Months)

Location: Edmonton, AB

Job Description: YOUR favourite PLACE TO BE IS ONE STEP ahead.YOU never MET A PROBLEM
YOU COULDN’T SOLVEPosted: 10-17-2024
Closing: When Filled
Location: Edmonton South Admin
Work Arrangement: Hybrid Light (In office once per week) with 2-week on-call rotation periods.Note: This is a full-time temporary project position until September 30, 2025, with the potential for extension.As far back as you can remember, you’ve always had a passion for technology. Even at a young age, you’d be the one helping your parents figure out the new TV remote (and DVD and microwave…you get the picture). And the moment you first sat down at a computer, you knew it was true love. You’re passionate about supporting applications but also analyzing what’s working and what isn’t, because to you, there’s magic in making things run smoothly.WHAT MOVES YOU

• Your attention to detail is so impressive, you’ve earned the nickname “eagle eyes”.
• You genuinely love interacting with people and finding ways to make a difference in their day.
• You have strong written and verbal communication skills and the uncanny ability to get your point across in a way that everyone understands.
• You’re a master juggler — of projects, that is. Seriously, you’ve got some mad multi-tasking and prioritization skills, but never let a tight timeline impact your high-quality results.
• Your favorite noun is teamwork – working well with others comes as naturally to you as breathing, but you don’t mind working solo either.
• You never need to be told what to do…when you see something that needs doing, you get on it!
• You’re a lifelong learner who picks up new things quickly. And we like that about you.
• You’re both a right-and-left-brained thinker. Your innovative side is balanced by your quantitative analytical abilities.
• You’ve never met a problem you couldn’t solve.

WHAT YOU’LL DO

• Report to the Team Lead, Enterprise Applications (support roadside and call center applications).
• You’ll participate in change, supporting a culture of continual improvement.
• You’ll contribute to feedback loops within the team, department and organization to improve efficiency and remove non-value adding tasks within the Enterprise Applications team.
• You’ll adhere to documentation on application security operating procedures and protocols, considering security at all stages of operation.
• You’ll participate in supporting existing applications that are used to provide roadside and call center services. This could include end user support, troubleshooting, patching, and functionality enhancements.
• You’ll assist in the development and maintenance of queries and other database objects to support reporting and analysis initiatives.
• Under the direction of senior team members, you will support the creation and maintenance of reporting and analytics assets.
• You’ll participate in the testing, documentation, and implementation of software releases.
• You’ll participate in executing Proof of Concept projects and tasks.
• You’ll participate in activities related to the design, development and maintenance of the AMA’s roadside and call center applications.
• You’ll help administer, monitor, measure, and improve roadside and call center applications across the organization.
• You’ll identify problem resolutions to address root causes to minimize any repeat incidents.
• Under the direction of senior team members, you’ll explore areas appropriate for further study.

WHAT YOU’VE DONE

• You have a related post-secondary education (Information Technology Diploma or Computer Science degree is an asset).
• You’ve got at least 2 years of experience in desktop support, application systems analysis, systems implementation/deployment, system administration, reporting and analytics.
• Demonstrated Tier 1 / 2 support experience with Power BI, SQL Server Administration (SSMS), PL-SQL tools such as SQL Developer or TOAD, and data warehousing using Snowflake is strongly preferred.

• Experience with the following is desired:

• Working with ticketing systems like ServiceNow
• Doing on-call work
• Oracle Server administration
• SSIS
• TSQL (queries, views, stored procedures)
• Power Automate

• Experience with the following is an asset:

• Familiarity with API web services and development
• Experience working with / administering Linux in business environments.
• Experience working with various types of infrastructure including: Cloud(AWS), SaaS, VM, and Client server applications
• Agile (lean, SCRUM, Kanban)
• Experience with ADO
• Experience with telephony

• You’ll get bonus points if you have the following systems experience:

• Financial Management applications such as Epicor and other SaaS financial systems setup
• Call receiving & dispatching systems
• API testing platforms such as Postman

WHAT YOU’LL GET

• Competitive salary.
• Benefits if you choose to receive them (with payroll deductions).
• Vacation pay is added to each paycheque.
• Great AMA discounts.
• Unlimited learning opportunities!
• Flexible work model.

–WORK MODEL: Hybrid-Light–We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Company Name: Alberta Motor Association

Salary:

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