Status Certificate Specialist – FirstService Residential

Title of the Job: Status Certificate Specialist

Location: Toronto, ON

Job Description: Status Certificate SpecialistFirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.Experience exceptional service with a fulfilling career in property management with FirstService Residential.Why choose UsWe offer a hybrid working environment with flexible hours and the option for a modified 4.5 day work week. We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more! Most importantly, we are committed to empowering, developing and supporting all our associates.The Status Certificate Specialist will be responsible for administering and processing status certificate requests under the Condo Act for the communities managed by FirstService Residential Ontario. In addition, the Status Certificate Specialist will handle and resolve inquiries from customers, while liaising with internal teams to gather required details as requiredDuties & ResponsibilitiesThe Status Certificate Specialist will be a highly motivated self-starter who will be responsible for ensuring the efficient operation of the Resale team by:

• Processing high volume of status certificate requests from unit owners, realtors, and lawyers.
• Gathering and verifying required information for status certificates, per the Condo Act.
• Track and ensure delivery deadlines are met, per service levels.
• Handle enquiries from realtors, owners and lawyers via phone and email.
• Follow up on outstanding information relating to process.
• Practice and adhere to FirstService Residential Global Service Standards
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Education & Experience

• Associate degree in business or related field preferred, or equivalent combination of education and experience.
• 2-3 years in administration and customer service experience in a service industry setting.
• Must have strong proficiency in Windows and Microsoft Office (Outlook, Word, and Excel, etc.).
• Ability to learn and navigate new technology platforms.
• Administration experience and customer service is preferred.

Knowledge, Skills & ProficienciesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Interact effectively, communicate clearly, and understand meeting the needs of others.
• Excellent organization, planning, motivation, and interpersonal skills.
• Critical thinking, complex problem solving, judgment, and decision-making ability.
• Must have a strong work ethic and be detail-oriented with excellent multitasking skills.
• Ability to prioritize work, meet deadlines and work well under pressure.
• Ability to work with sensitive or confidential information.
• Ability to work in a team environment as well as independently and be self-driven.

DisclaimerThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.INDHON

Company Name: FirstService Residential

Salary:

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