SSENSE Montreal – Personal Stylist (Bank of applications for future opportunities) – Ssense

Title of the Job: SSENSE Montreal – Personal Stylist (Bank of applications for future opportunities)

Location: Montreal, QC

Job Description: Company DescriptionSSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views, with approximately 80% of its audience between the ages of 18 to 40.Job DescriptionWe currently don’t have any openings for this role, but we are still accepting applications for future openings.Reporting to the Assistant Manager of Appointment Experience, the Personal Stylist is responsible for shaping exceptional appointment-based shopping experiences for our clientele as the foundation for cultivating meaningful client relationships. Acting as trusted advisors both in-store and online, Personal Stylists deliver best-in-class customer experience through their willingness and excitement to engage with clients, they contribute to team culture, and foster creative exploration of the SSENSE space and product catalogue. The personal stylist candidate will foster a positive work environment that embraces SSENSE brand values and achieves key company objectives.RESPONSIBILITIESSales performance – 30%Achieve appointment-model sales targets, KPIs and sell through for all in-store activations by ensuring excellent level of customer experience in line with SSENSE Montreal brand strategy.Identify clienteling opportunities to increase your customer base satisfaction.Act as a positive brand ambassador; develop and continuously elevate your quality of styling through product knowledge, adaptable styling, and seamless execution.Customer experience – 40%Create and execute personalised and unique styling experiences through providing exceptional customer interactions.Cultivate genuine and loyal client relationships through client database management and engagement before, during and following client visits.Assist with client issues for resolutions and win-win solutions that enhance customer experiencesOffer seamless communication and follow-through on client requests to drive the ultimate experienceAssist when necessary with visitor model operational activities, taking ownership to meet the promise to customers.Operations – 20%Ensure the point of sale experience is accurate and efficient, leveraging SSENSE Systems and technology as necessary.Support with Brand launches, capsule collections & in-store activationsSupport loss prevention in all areas of physical security, inventory management and transaction accuracy.Ensure compliance of store operations, health and safety, maintenance and company policies.Maintain current visual direction through communicating and ensuring highest standards of visual presentation.Team leadership – 10%Participate in building and developing best in class, client-centric teamsDrive collaboration between the selling roles and support rolesQualificationsA minimum of 2 years experience operating as a Personal StylistProven experience establishing trusting relationships and maintaining clienteleCollege or University degree in Fashion, Business, Management, or a related field is preferredExperience with operating a POS systemProven experience establishing trusting relationships in a multi-channel environmentExcellent knowledge of the labels carried by SSENSE including creative direction, history, and technical garment informationAbility to lift heavy boxes (15kg)Excellent written and verbal communication skills in both English and FrenchProficiency in Microsoft Office Suite, Google Suite, Web and computer-savvinessHours/days of work can be varied due to the demands of the businessSKILLSExceptional interpersonal skills with a natural ability to build relationships with clientsDetail-oriented with strong time management and organisational skillsTeam player with solid interpersonal skillsCustomer-oriented with strong problem solving skillsAbility to work in a fast-paced environment, while delivering high level of customer serviceDemonstrate a high degree of maturity and integrity.Highly competent with technology and mobile applications.

Company Name: Ssense

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