Sr Manager, Adjusting & Appraisal Services – The Co-operators

Title of the Job: Sr Manager, Adjusting & Appraisal Services

Location: Ottawa, ON

Job Description: Description :Company: CGICDepartment: ClaimsEmployment Type: Regular Full-TimeWork Model: HybridLanguage: English is required, French is an asset.The Opportunity:We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.As the Senior Manager, Adjusting and Appraisal Services you will be responsible for executing strategic initiatives and ensuring effective delivery of a superior client experience for auto claims, maintenance of a highly engaged workforce, management of loss costs and adherence to claims handling guidelines. You will provide second-level technical direction to managers regarding policy interpretation, claims handling processes and standards, loss cost controls, and adjusting expense controls to achieve organizational objectives for growth and profitability.How you will create impact:

• Continuously enhance client engagement within the auto physical damage claims experience by identifying opportunities and leading the implementation of operational and technical solutions.
• Drive business processes and efficiency by proactively overseeing and leading continuous identification and implementation of process improvements and innovations.
• Creating and embedding a high-performance culture through alignment of the work with organizational goals and successfully convey messages with a sense of positive advocacy.
• Leading, implementing and supporting change initiatives by using effective change management principles that minimize service impacts, manage the people-side of change to increase the speed of adoption and realize the benefits.
• Providing leadership and support with the national claims handling procedures, processes and standards, national reserve practices by ensuring compliance with procedures, file handling, client service, reserving and loss cost guidelines, including developing plans, solutions, strategies, and tactics to address adverse trends in quality and the claims discipline results.
• Understanding the claims portfolio and leverage descriptive analytics and storytelling to proactively identify and monitor opportunities and trends including identifying risks to the claim’s operation and developing and implementing mitigation strategies.
• Collaborating with business partners to achieve common understanding of business objectives, results, challenges and proactively act on opportunities and develop innovative client solutions.
• Coaching and developing your team, managing and rewarding performance, and fostering an agile culture to deliver on strategic objectives.

How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You drive progress and enhancements aimed to improve the client and employee claims experience.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making and apply a strategic mindset to adjust business plans based on shifting priorities.

To join our team:

• You have 5-7 years of Claims Management experience or related insurance experience, with strong claims operational and discipline knowledge at a national level, and five years of experience demonstrating dynamic leadership at a national level.
• You have a post-secondary degree in Business, Finance, Insurance, Risk Management or related discipline.
• You have your Chartered Insurance Professional (CIP) designation, and are working towards Fellow Chartered Insurance professional (FCIP).
• You have or will attain applicable provincial license(s).
• You have exceptional communication skills, expert knowledge and experience in developing and implementing strategic initiatives, managing a complex and dynamic environment, using data analytics to enhance decision making, insurance concepts and metrics, and building strong relationships.

What you need to know:

• You will travel occasionally.
• Detail oriented work that requires a moderate degree of mental concentration for extended periods of time.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. Please contact our recruitment team for more information.

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Company Name: The Co-operators

Salary:

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