Slot Technician Supervisor, FT

Title of the Job: Slot Technician Supervisor, FT

Location: Ottawa, ON

Job Description: Are you excited about electronics and love to lead teams? This may be the position you have been looking for. The Slot Technician Supervisors are responsible for creating a memorable experience for our guests by ensuring your team is maximizing uptime of the slot machines with preventative maintenance and repair. You will help keep the excitement on the gaming floor by leading projects such as new installs, theme conversions and slot machine moves. Your strong presence on the gaming floor will be vital to your management of people and interacting with customers while delivering exceptional customer service. You will ensure compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies and procedures.Responsibilities

• Assist in planning, developing and implementing slot game, bank or layout changes.
• Review, recommends and/or revises policies and procedures that support the organization’s initiatives and enables the department to operate in an efficient, cost-effective manner.
• Create and maintain preventive maintenance and repair programs in order to ensure slot machines are in good working order and down times are minimized. Ensure daily maintenance of machines is conducted.
• Coordinate machine relocations, installs, removals and machine conversions / upgrades.
• Analyze current physical layouts of slot machines and recommend appropriate changes that most effectively enhance utilization, manpower and floor space in collaboration with Slot Operations management.
• Ensure efficient operation and repair of slot machines and related gaming equipment, ensuring par levels of supplies and parts.
• Maintain relationships with outside vendors pertaining to the technical side of the slot department as needed.
• Participate in special projects as assigned, and coordinate and oversee slot technical conversions and modifications.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Works under AGCO regulations to ensure your compliance with all applicable laws, policies and procedures.
• Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.
• Other duties as assigned
• Lives the Brand.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.QualificationsEXPERIENCE, EDUCATION, AND CERTIFICATIONS

• A College diploma or comparable combination of equivalent working experience and education with a background in electronics.
• Supervisory experience of 1+ years in a Slot Operations or Electronics area.
• Working knowledge of computer software packages such as Microsoft Office and the ability to troubleshoot electronic equipment.
• An ability to work in a physically demanding area and be familiar with a high-volume, fast paced, shift work environment.
• The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
• Must be age 19 years or older.

ASSETS

• Knowledge / experience with Light & Wonder programs such as Asset Matrix, SDS, LVF.
• Basic knowledge and understanding of AutoCAD.
• Experience working / repairing slot machines.

SKILLS

• Professional
• Great attitude and team worker
• Strong organizational, interpersonal, analytical, communication and managerial skills
• Must be able to communicate effectively with guests and other team members
• Must be able to work a varied schedule to include nights, weekends, and holidays
• Must have excellent oral and written communication skills
• Must be able to follow and enforce strict procedural guidelines maintained within the department

PHYSICAL DEMANDS

• The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.We thank all candidates for their interest, however, only those being considered for an interview will be contacted.Additional DetailsHard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.Please contact Human Resources at if you require accommodation at any time throughout the hire process.

Company Name: Hard Rock Cafe

Salary:

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