ServiceNow Senior Development Lead/Architect 20859 – Foilcon

Title of the Job: ServiceNow Senior Development Lead/Architect 20859

Location: Victoria, BC

Job Description: Job Description:HM Note: This remote role requires that the contractor must work within Canada for data security reasons and attend any scheduled onsite meetings in Victoria BC at manager’s discretion. All profiles must be a maximum of two (2) pages and include a minimum of two (2) business references for applicable projects and the project commences September 16, 2024Description:The ServiceNow Lead Developer/Architect will be responsible for:Technical Leadership:

• Provide technical leadership and mentorship to a team of developers.

• Conduct code reviews and provide constructive feedback to ensure code quality and maintainability.

• Stay current with ServiceNow features, capabilities, and updates to guide the team effectively.

Design and Development:

• Lead the design and development of ServiceNow solutions, including custom applications, workflows, and integrations.

• Ensure that solutions adhere to ServiceNow best practices, coding standards, and architectural principles.

• Design and develop ServiceNow modules, applications, and components based on business needs.

Requirement Analysis:

• Work closely with stakeholders to gather and analyze requirements.

• Translate business requirements into technical specifications and design documents.

• Ensure that solutions align with business objectives and user needs.

Configuration and Customization:

• Configure and customize ServiceNow applications and modules, including ITSM, ITOM, ITAM, and others.

• Develop custom scripts, business rules, UI policies, and client scripts to meet specific business requirements.

• Integrate ServiceNow with external systems using REST, SOAP, and other integration methods.

Quality Assurance:

• Develop and execute test plans to ensure the quality and functionality of ServiceNow solutions.

• Perform unit testing, system testing, and user acceptance testing (UAT) to identify and resolve issues.

• Ensure that all solutions are thoroughly documented and meet compliance requirements

Incident and Problem Management:

• Provide third-level support for incidents and problems related to ServiceNow applications.

• Troubleshoot and resolve technical issues, ensuring minimal disruption to business operations.

• Implement preventive measures to reduce the occurrence of incidents and improve system stability.

Project Management:

• Collaborate with managers to manage the queue of incidents and enhancements.

• Track progress against delivery milestones and ensure timely delivery of solutions.

• Identify and mitigate risks associated with the solutions.

Continuous Improvement:

• Identify opportunities for process improvement and automation using ServiceNow capabilities.

• Recommend and implement enhancements to improve system performance and user experience.

• Participate in continuous learning and professional development to stay abreast of ServiceNow advancements.

Consultant QualificationsThe ServiceNow Lead Developer/Architect is required to have the following skills and experience:

• Education:

o Bachelor’s degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.

• Experience:

o Minimum of 8 years of hands-on experience with ServiceNow development and administration.o Proven experience in developing and configuring complex ServiceNow projects.o Previous experience in leading and managing complex ServiceNow solution development.o In-depth knowledge of ServiceNow modules, especially IT Service Management (ITSM) and IT Asset Management (ITAM).o Experience working with end users to derive requirements, understand their issues, and provide effective resolutions.

• Technical Skills:

o Proficiency in JavaScript, HTML, CSS, AngularJS, and other web development technologies.o Strong understanding of ServiceNow architecture, data model, and security model.o Experience with ServiceNow integrations using REST, SOAP, and other integration technologies.o Experience with ServiceNow Discovery, IRE, and the CMDB health and remediation rules o Familiarity with ITIL processes and best practices.

• Client Interaction:

o Strong competence in working directly with end users to understand their requirements, issues, and objectives.o Proven ability to analyze end user problems and work through resolutions effectively.o Excellent communication skills to interact with end users and stakeholders at all levels.

• Leadership Skills:

o Proven ability to lead and mentor a team of developers.o Strong organizational skills and the ability to manage and prioritize multiple projects.In addition to the skills and experience set out above, the Proponents should demonstrate that the proposed Consultant(s) have the following additional skills and experience:

• Soft Skills:

o Excellent problem-solving and analytical skills.o Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.o Ability to work independently and manage multiple tasks and projects simultaneously.

• Certifications:

o ServiceNow Certified Application Developer.o ServiceNow Certified System Administrator.o Additional ServiceNow certifications (e.g., ITOM, ITSM, ITAM) are a plus.

Company Name: Foilcon

Salary:

Apply for the job!