Service Manager – SearchWest

Title of the Job: Service Manager

Location: Vancouver, BC

Job Description: We are building a forklift division to satisfy our clients in the storage and material handling industry. This is a unique role for the right candidate to be at the ground level of growth, including the ability to work with ownership and management to create a notable and trusted material handling service division. Starting from the ground up you will be responsible for building and growing a team. You will be accountable to ensure a positive can-do attitude that addresses both our customers and internal plans for growth. Join our awesome team as we grow this locally owned business!Your responsibilities will include, but not limited to:

• Acting as the lead technician in launching the division
• Coordinating rental orders
• Prepare, pick, and respond to parts inquiries for customers and future techs
• Assist in building a team including techs and parts staff over time, while contributing your visionary ideas to the department

The Role

• Responsible for day-to-day needs of the Service department at ground level.
• Executes initiatives that contribute to long-term operational excellence and maximizes efficiencies including service & warranty programs
• Act as a capable lead technician , while prepared to supervise future service technicians to ensure repairs are performed in a timely and effective manner to meet customer expectations and profitability targets
• Provide coaching and training for all future department hires
• Work with customers, suppliers and co-workers to fulfill service orders and inquiries within service and cost expectations
• Your ability to maintain a growth mindset and positive attitude is required daily

The Candidate:Education: Post secondary education. Skilled trade certification considered an asset. 2-4 years previous experience in a forklift and/or material handling service division is required, both as a tech and with supervisory experience.Knowledge: Experience working with equipment repairs, troubleshooting and generating quote labor hours. A keen interest in customer service is required. Familiarly with parts and rental equipment business is an asset we are looking for.Proficiency: Microsoft Office, including Outlook, Excel, Word. Familiar with using ERPs***Competitive salary, commissions and benefits.The Search Committee will begin considering potential candidates immediately and will continue until the role is successfully filled. Applications, including resume in word format along with a cover letter outlining reasons for interest in the position and desired compensation should be submitted electronically toOnly those candidates currently eligible to work in Canada will be considered.By |2024-10-09T18:40:59-07:00October 9th, 2024|Share This Story, Choose Your Platform!Industry PracticesTestimonialsJeff is an expert in his field and has provided me with some top notch sales talent over the past few years. He shows incredible passion and enthusiasm towards his work and can be highly trusted to deliver on your hiring needs.Director of SalesOur new team member is a perfect fit and is now surpassing expectation after only 3 short months with our organization. Congratulations on a job well done, you were spot on with your recommendation!Director of SalesBeing on the candidate side of a recent job search, I dealt with many recruiting firms so I have a good basis for comparison. Lisa of SearchWest was unique from all the recruiters I had met in that she took the time to learn my strengths and weaknesses. She took the time to coach me prior to my interviews in what the clients were looking for. Her professionalism and experience at finding and placing matches was evident, and I was quickly met with job offers. I have no hesitation in recommending SearchWest to any company or candidate.Engineering ManagerBeing on the candidate side of a recent job search, I dealt with many recruiting firms so I have a good basis for comparison. Lisa of SearchWest was unique from all the recruiters I had met in that she took the time to learn my strengths and weaknesses. She took the time to coach me prior to my interviews in what the clients were looking for. Her professionalism and experience at finding and placing matches was evident, and I was quickly met with job offers. I have no hesitation in recommending SearchWest to any company or candidate.Engineering ManagerI’ve worked with the Search West team for over 13 years and they have always been extremely diligent and supportive in my recruitment strategies. Finding the best candidates with a winning attitude is critical and Searchwest have delivered over and over again. They always takes the time required to fully understand my needs prior to a search and never asks me to meet with a candidate if he feels they are not a great fit. I highly recommend the Search West team!Vice President, Supply Chain SolutionsYour hiring advice is most appreciated. You asked the right questions that we never thought to ask ourselves when we started this recruiting process. And as a result of your hard work, we met with candidates whose skills and attributes exceeded far beyond the original criteria we had set out. Thank you for truly caring about our business and doing such a thorough job. We look forward to working with you again.Director of SalesSearchWest took the time to understand our company, our objectives and the types of individuals who would be successful employees in our organization. Their focus is to make the best match every time.Director of SalesLet me take the opportunity to praise the work you accomplished in helping us find the ‘right’ person for our Market Manager position in the Vancouver region. We were highly impressed by the speed and effectiveness in which you were able to bring us such a high caliber group of candidates with a well-balanced level of experience and all very nice people.General ManagerOf all the staffing firms I have worked with, I have never had a such personalized experience until I met Lisa. I had the pleasure of working her during a pivotal transition in my career. Instead of purely matching on paper, she was able to zoom in on my personal goals. We were able to share the same vision, she was very accommodating to my busy schedule, even on weekends! With my heartfelt recommendation, Lisa is an amazing recruiter and an all-around personality.Product Marketing ManagerExcellent. Great customer service, follow-up and attention. I especially liked the fact that I was not forgotten after I was hired.DirectorMy recruiter helped me to understand my strengths and what their worth in the market place. I appreciated that I wasn’t just a candidate that represented a potential commission. [My recruiter] actually cared about my career. Since being placed by SearchWest, I have kept in touch with my recruiter and still do to this day.Senior Account ManagerBefore SearchWest, I had never worked with an Executive Recruitment firm before. From my first phone call to their office, to the acceptance of the offer, they were there to help me understand the process every step of the way. I also appreciated that they understood my industry and its characteristics – they knew where I was coming from and what I was hoping to achieve in my career. They have been instrumental in setting the building blocks to my career path.Regional ManagerCONTACT US604-542-3010BLOG© SearchWest Inc. Vancouver Corporate Office (604) 684-4237 Delta Branch Office (604) 542-3010 |

Company Name: SearchWest

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