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NavitsPartners
Location: Montreal, QC
Job Description: Service Desk AgentResponsibilities:
- Handle incoming support requests from users via phone and email, maintaining professionalism.
- Document user details and problem descriptions.
- Prioritize and manage support tickets, escalating complex issues as needed.
- Record and track the support process and resolution outcomes.
- Utilize online resources for updates and troubleshooting assistance.
Must have knowledge and experience:
- Familiarity with Dell and VMware products.
- Experience with incident response.
- Security background.
- Ability to travel to client locations as needed.
Company Name: NavitsPartners
Salary:
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