Senior Site Reliability Engineer – Lightspeed

Title of the Job: Senior Site Reliability Engineer

Location: Ottawa, ON

Job Description: Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!Lightspeed Services organization is building out a common set of services that span multiple products. This includes Financial Services (Payments and Capital) – the Fintech backbone of Lightspeed, Accounts Services, and Golf product.Our SRE team is responsible for the design, build and operation of Lightspeed’s infrastructure backing critical Lightspeed services. The platform covers the full cycle of software delivery, from CI/CD pipelines to high availability scalable production environments. Cloud Efficiency is a new endeavor taken on by the Services SRE team and is tasked with optimizing costs related to how the company is utilizing its cloud infrastructure and third-party SaaS offerings.What you’ll be responsible for:

• As a member of the Site Reliability Engineering team:

• Being an active member of the Services SRE Team where you will be responsible for the observability, scalability and reliability of the Services Platform
• Performing updates to multi-region, multi-tenant, multi-platform global cloud infrastructure in critical production environments
• Champion corporate initiatives to further the scalability, reliability and observability of the Services platform
• Act as both a subject matter expert and an incident lead during incident response process
• Initiate and contribute to continuous improvement of our software delivery processes and practices in a multi-location, multidisciplinary team to empower and accelerate product development
• Design and architect operational solutions with the specific goal of increasing the efficiency, performance, and standardization of operational tasks
• Obsess over reliability, help teams deliver reliable software
• Adhere to and advocate for best practices, including Infrastructure as Code, monitoring, high availability, disaster recovery, security, and DevOps methodologies
• Provide timely assistance and remediation solutions during critical situations and production incidents to help resolve service problems (You will be on call for periods of time)

• As a Cloud Efficiency Expert:

• Being a subject matter expert for cloud cost optimizations and mentor the SRE Team
• Understand how different business units and engineering teams utilize cloud services
• Build resource attribution, measurement, monitoring and quota management frameworks
• Build a deep understanding of how different services utilize cloud technologies and work with the development teams to come up with architecture improvements to achieve more optimal utilization and performance

What you’ll be bringing to the team:

• A passion for scalability, reliability and observability and a desire to share that passion with others in a positive, solutions-oriented way
• Comfortable with leading projects which require coordination and collaboration with other development teams to reach a common goal
• A desire to quickly grow your ability to champion process changes in the pursuit of the SRE mandate
• Proven track record of driving optimization of cloud services, including, but not limited to data pipelines, storage, databases, caching layer, cores, memory, etc
• Ability to reason about tradeoffs between different architectures, such as single tenant vs multi-tenant deployments, managed services vs dedicated instances
• Understanding different types of SLAs/SLOs, different types of resource contracts, such as reserved instances, savings plans etc.
• Analytical mindset: live by the metrics, deeply understand data and use it to drive technical decisions
• Good understanding of Agile development and continuous delivery best practices, software engineering tools, processes, methods and testing
• Primary ownership of customer-facing, zero-downtime production environments using at least one of each of the following toolsets:

• Major cloud platforms (Amazon Web Services, Google Cloud Platform, Azure)
• CI/CD pipelines (CircleCI, Jenkins, Github, ArgoCD, Helm)
• Containers (Docker, Kubernetes, EKS, AKS, GKE & Linux Systems)
• Infrastructure as Code (Terraform)
• Programming or Scripting languages (Python, Ruby, Java, Golang, etc.)

Who you are:

• You are a problem solver who does not shy away from tackling complexity and critical thinking
• You have a strong will to learn, grow and get out of your comfort zone
• You have great energy and passion for technology
• You can express yourself flawlessly in English
• You have strong interpersonal skills
• You are a team player and a bar raiser

What’s in it for you:

• Join a growing team and help us move to the next level
• Amazing benefits & perks, including equity for all Lightspeeders
• Constant development of both your skill-set and business acumen with limitless growth opportunities
• Lots of autonomy, flexible work culture
• Innovation time to explore and learn at work
• Shaping the company by joining cultural & technical committees
• Tons of growth opportunities into technical or people management roles
• Opportunity to join a fast-paced, high-growth company
• Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story

…. And enjoy a range of benefits that will keep you happy, healthy and (not) hungry.

• Lightspeed equity scheme (we are all owners).
• Flexible paid time off and remote work policies.
• Health insurance.
• Contributions to your pension plan – RRSP.
• Health and wellness benefit of $500 per year.
• Paid leave and assistance for new parents.
• Mental health online platform and counseling & coaching services.
• Training opportunities to grow your skills and career
• Volunteer day.
• Fully stacked kitchen (hot and cold beverages, meals served)
• Happy hours to build your relationships with colleagues after work

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our .Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.Lightspeed handles your information in accordance with our .

Company Name: Lightspeed

Salary:

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