Senior Program Manager, Connected Care – University Health Network

Title of the Job: Senior Program Manager, Connected Care

Location: Toronto, ON

Job Description: Company DescriptionThe University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, West Park Healthcare Centre and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 17,000 employees, more than 1,250 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.Job DescriptionUnion: Non-Union
Position: Senior Program Manager
Department: UHN Connected Care
Reports to: Director of UHN Connected Care
Location: Hybrid – WFH & Toronto Western Family Health Team
Hours: 37.5 Hours/Week
Status: Permanent Full Time Contingent on Funding
Grade: H0:10
Salary: $102,383 – $127,979
Closing Date: October 18, 2024UHN Connected CareUHN Connected Care is transforming how care is delivered and experienced through integrated care and digital enablement. Our team focuses on deploying innovative models of care, clinical services, and digital infrastructure to address critical gaps in the health system. Our key areas include:

• Post-acute integrated care for short-stay patients
• Natural occurring retirement communities (NORCs)
• Outpatient care and virtual care
• Connected Care Hub
• Digital health (eServices and Resource Matching and Referral)
• Altum Health

In our early years, we laid the groundwork for transformation with essential provincial initiatives. While our projects required significant technology implementation, our success has stemmed from an integrated project and change management approach.Looking ahead, we aim to address healthcare needs in the Ontario Health Toronto Region, exploring solutions both within and beyond digital health. We break down barriers and connect policymakers, funders, thought leaders, clinicians, and patients to co-create solutions.Our core values guide our work:

• Ensure equity and access
• Collaborate and partner
• Innovate with intention
• Scale, spread, and sustain

Join us in driving meaningful change in healthcare!POSITION SUMMARY:Reporting to the Director, UHN Connected Care, the Senior Program Manager is a key member of our leadership team that can listen, collaborate, connect the dots, and build trust in a team. They are able to think strategically, act practically and implement judiciously all while building commitment to a collective goal.This dynamic and growth-oriented leadership role is responsible for managing multiple concurrent initiatives that are complex and span across the continuum of care locally at UHN and regionally. It also involves working with multiple organizations and engaging different levels of leadership across the healthcare sector. Critical to this role is the ability to apply a health system lens to bring multiple sectors together to design and implement an integrated system of care enabled by digital health.Duties:

• Assume overall end-to-end ownership of multiple projects throughout project life cycle within a multi-disciplinary team environment including monitoring the deliverables of each team member to ensure milestone and on-budget completion
• Maintain a strong focus on change management and communications across the multiple stakeholders with an emphasis on customer service
• Regularly interface with project sponsors and stakeholders at various levels to build and maintain strong relationships for successful project and program delivery
• Develop, implement, manage and review short and long-term plans in alignment with program goals and objectives
• Mobilize and lead a team with the right mix of talent and skills to execute on plans; guide team and remediate plan as needed
• Regularly monitor stakeholder engagement and report on implementation progress, risks and issues to Director on a regular basis and identify strategies to minimize/resolve
• Manage aspects of human resources including recruitment, staff growth/development, performance, project allocation, promotions, and issues/concerns raised by staff; consult with HR Department and Director
• Maintain program budget and collaborate regularly with finance team and project budget leads; take remedial action to attain budget targets in consultation with Director
• Contribute to portfolio business development opportunities by conducting regular industry scans, participating in local/regional/provincial tables, preparing, pitching and negotiating proposals with various stakeholders
• Manage procurement of goods and services, vendor contract, relationships and delivery
• Manage ambiguity and frequent change as it comes, with the ability to strategize with Director and project teams on new paths forward to align with changing priorities

Qualifications

• Undergraduate Degree required in Health Informatics, Computer Science, Industrial Engineering, Business or related field; Master’s degree in Healthcare Administration, Business Administration or related field is preferred (e.g. eHealth, MHSc, MBA)
• Clinical background an asset
• Minimum 6 -10 years Healthcare Project and Management experience
• Project Management Professional (PMP) designation and Change Management Certification are assets
• Supervisory or managerial experience
• Financial acumen and experience managing a budget
• Experience leading vendor management and contract negotiations
• Experience working with clinicians an asset (eg. physicians, nurses, NPs, allied health)
• Demonstrated track record of successfully delivering large, complex projects, preferably in a public-sector environment with multiple stakeholders
• Demonstrated ability to integrate both project and change management methodologies effectively
• Ability to communicate effectively with senior management from both internal and external healthcare organizations, and project stakeholders
• Excellent ability to anticipate and analyze risks and issues, explore alternatives, develop appropriate recommendations with project team, subject matter experts and present approach to senior leadership
• Ability to independently manage multiple projects, prioritize multiple conflicting priorities
• Excellent interpersonal and client relationship skills
• Able to perform in multiple roles which contribute to project, operational or strategic goals/initiatives
• Strong tactical and good critical strategic thinking
• Proven ability to adapt to a fast-paced, dynamic environment
• Strong presentation, writing, and/or training skills
• Excellent team building skills, listening, coaching, group facilitation and conflict resolution skills
• Proficient use of computer, software, and peripheral equipment, i.e., Windows, MS Office, MS Mail/Outlook, MS Project

Additional InformationWhy join UHN?In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP

) * Close access to Transit and UHN shuttle service

• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, to be eligible for consideration.All applications must be submitted before the posting close date.UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Company Name: University Health Network

Salary: $102383 – 127979 per year

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