Senior Product Manager, Day-to-day Banking – Coast Capital Savings

Title of the Job: Senior Product Manager, Day-to-day Banking

Location: Surrey, BC – Vancouver, BC

Job Description: At Coast Capital, we’re not dreaming about a better future, we’re building one.As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.Senior Product Manager, Day-to-day BankingOct 3, 2024Location(s): Toronto – GTA, Surrey or Vancouver – GVAJob Type: Full TimemyWork Options: In-person, HybridStarting Salary Range: $106,800-$130,000Background Screening Requirement:

• Enhanced Criminal Record Check
• Credit Check
• Identity Verification
• Employment Verification
• References

What’s the job?The Senior Product Manager, Day-to-day Banking is an integral part of the demand deposits, payments and credit cards team and will support the strategic vision of payment methods and everyday banking for Coast Capital. This role operates across small business and retail verticals, ensuring specific goals, plans and initiatives for the Portfolio are executed/delivered to support Coast’s business strategies and objectives. It is also responsible for ensuring all activities follow governing regulations, internal policies, and procedures.This position will be accountable for managing the retail & small business day-to-day account P&Ls (i.e. chequing, transaction banking, overdraft, etc.), leading/participating in new payment opportunities, and supporting payment services. In addition, the role will be accountable for everyday banking journeys/experience (including onboarding and acquisition journeys across all channels), portfolio growth strategy, pricing, new product development, forecasting, measurement, gap planning and regulatory compliance. The incumbent will also act as the SME on payments industry best practices, monitoring trends, regulations and emerging technologies in the payments landscape.
In supporting Coast Capital’s strong operating and risk culture, the incumbent will regularly communicate with operations, business and risk partners to formulate appropriate test & learn strategies and collaborate with campaign partners to optimize campaign modelling, delivery and measurement.What you’ll get to do:

• Developing growth targets in alignment with the broader organizational growth targets/OKRs, contributing to business development with a heightened focus on new member growth and cross-product revenue generation, including but not limited to Net Interest Income (NII) and Non-Interest Revenue (NIR)
• Develop and manage the payment initiatives roadmap, staying on top of changing and emerging payment methods. Roadmap management includes writing business cases, leading change management and collaborating with technology teams and external vendors.
• Identifying and monitoring business trends, competitive intelligence, and emerging trends / best practices to determine implications of proposed payment solutions, daily banking enhancements, regulatory restrictions, and customer feedback to ensure strategies meet customer needs.
• Maintaining a high level of communication with operations and supporting partners to resolve member payment escalations and meet service standards. Support appropriate reporting for performance, service and operational standards
• Building internal relationships and a solid functional understanding of a variety of payment services in support of product management activities, which may include:

• ATM/POS Channel management
• Debit Card management
• Interac e-Transfers
• Cheque Clearing
• Wires, Bill Payments, AFT, and Other Payments
• Managing the chequing portfolio product shelf, including associated packages across Retail and Small Businesses. Responsible for executing, tracking and reporting on all portfolio KPIs while conducting test & learning strategies
• Improving employee and client experiences across end-to-end journeys through process simplification and system enhancements
• Executing campaigns, generating leadership-level reporting around campaign performance and enhancement opportunities
• Reviewing/analyzing existing products’ performance to ensure performance meets expectations and assessing product demand/supply and other factors.
• Connecting day-to-day banking products to appropriate organizational capabilities and journeys to seamlessly integrate clients day-to-day banking needs across the Coast ecosystem

Who are we looking for?

• Bachelor’s Degree in Business or related areas. Post-graduate degree in relevant field a plus.
• 10+ years of experience in payments, chequing, and small business cash management within financial services
• Deep knowledge of payment capabilities and payment initiative implementation
• Strong understanding of day-to-day banking products (chequing, transaction banking, overdraft, etc.)
• Advanced ability to identify and bring to ground market trends/innovation, strong relationship-building capabilities
• Strong analytical capabilities, including insight development and executive-level performance reporting
• Experience working in journey building, UX/UI design, and design-thinking, specifically in the area of onboarding
• Strong proficiency in building strategic partner relationships, especially in payments/payment contract management
• Well-organized, professional demeanour and ability to manage time, balancing the need to resolve issues quickly with effective and thorough analysis.
• Demonstrated ability to work in an ambiguous environment and to help simplify and create structure
• Ability to build and maintain strategic relationships
• Innovative thinking, bringing passion, energy, creativity and vision
• Ability to handle multiple initiatives with changing priorities
• Strategic business sense with planning and implementation capabilities
• Demonstrated ability to think strategically and integrate information from multiple sources to solve complex issues
• Strong organizational, analytical and time management skills
• Ability to implement strategy and vision for sustainable growth
• Understands balancing of competing levers (growth vs. margin), and business risk and exhibits sound judgment and decision-making capabilities
• Demonstrated partnering and leveraging abilities

Equity, Diversity & Inclusion at Coast CapitalDon’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact or call 778-391-5836. We will work with you to meet your needs.Why join Coast Capital Savings?

• Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
• Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
• A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
• Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
• Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
• Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
• Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
• Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
• An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
• We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities.
• Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at CoastAt Coast Capital, we value diversity, equity and inclusion. We’re not all the same and we like it that way. We don’t just accept differences – we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Company Name: Coast Capital Savings

Salary: $106800 – 130000 per year

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