Senior Claims Leader – Casualty

Title of the Job: Senior Claims Leader – Casualty

Location: Markham, ON

Job Description: Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.We are looking for our next Senior Leaders for the Protect Casualty team. You will work closely with leaders across the team!You will be responsible for a specific stream and area of focus while supporting the team’s financial, strategic and people goals.You will:Identify & assess the best possible talent to strengthen our business (hire and retain talent)Understand and know your people, support and develop their capability in the role and work with them to support career aspirations (handle performance management, training & career)Understand and apply risk management controls proportionatelyPartner with the leadership team to drive the people engagement plan for the national LOBLead a team of Claims leadersLook for new and incremental ways to improve things every day for the customerBe accountable for the operation’s financial health (productivity, budget, quality) including analysis and action planningDoes this sound like something you are interested in? If so, read on!What you’ll do:Lead positively, develop harmony and strong partnerships with the Protect teamsHandle performance management scenarios and assess and build talentHave honest, constructive conversations with your people, set clear direction and goals giving frequent, transparent, clear and constructive feedback to improve their performance and achieve the business goals.Clearly articulate and effectively communicate the link between our business, our goals, the strategy and customerDemonstrate and share an expert understanding of the end to end claims’ experienceTake full responsibility for the results of your team, how they contribute to the overall performance, and understand the consequence and impact of key decisions you makeAccountable for the management and oversight of significant indemnity reserves and spend for the LOBBehavioral/Leadership RequirementsHave a can do – will do approach to deliver consistently dedication.Set and encourage others to achieve high standards.Plan and prioritize work; exploit systems, technology and establish clear objectives to deliver business goals.Lead discussions, inspiring change where requiredAct consistently with Aviva values.Be in the work to understand your people’s capability, your team’s performance and the System’s performance.Strategic ManagementActively participate in strategy formulation within the National Protect Team and broader claims operationBring a digital first and customer centric approachLead and support the implementation and planning of enterprise and National Casualty Claims initiatives, ensuring delivery of LOB requirementsLeverage systems and technology to enable streamlined process and improve efficiency and productivityLead with DataCollect and analyze information and ideas to understand how your people and business are performing and initiate improvement using that data through to execution.Challenge with objectivity.Makes clear decisions and suggest solutions to issues raised.Make decisions using data, observe the environment to identify performance blockers/barriers.Identify the bottlenecks, blockers, barriers and root cause of waste in the systemLeverage the data, insight and expertise of the frontline to determine how we improve our overall performance and results.Performance Measurement and Management ControlUnderstand key financial and operational drivers of performance and integrate them in business management reporting processes to ensure we remain financially strong and deliver year on year improvement in our business performanceSupport development of the strategic direction including input to annual business planning and priority settingSupport the development/refinement of appropriate metrics, dashboards and financial/nonfinancial KPIs to enable effective performance managementBring to light operational and financial challenges and raise discussionsEnsure a focus on expense management disciplineGovernance/RiskEnsure deployment of controls across the business that are effective at preventing undesirable risks and are used to find opportunities for performance management, training and overall governance within the operationAlign processes and priorities with those of the business and maintain flexibility in adapting processes to meet the business’s changing needsIdentify and report on any suspicions of fraud or financial irregularities in line with existing Aviva proceduresWhat you’ll bring:Leadership experience in an operational, Claims or Call Centre environment – 5 years at a Senior LevelProfessional Insurance qualification such as CIP/FCIP designation preferredUniversity degree or Post-graduate designation preferredThis position demands a high level of independence, visibility and communication, therefore effective communication skills are crucialPossess strong influencing skills and is a natural leaderOrganizational awareness and political sensitivityExcellent relationship builder and communicator with proven leadership and motivation abilityAbility to lead multiple initiatives in a structured and controlled frameworkAbility to deliver financial story lines to business partners highlighting opportunities and strengthsSound understanding of financial, strategic and performance management processesConsistent track record to embrace and lead change, be highly adaptable and flexible, decisive and display excellent judgmentWhat you’ll get:The salary band for this position ranges from $92,100 to $171,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.Outstanding Career Development opportunities.We’ll support your professional development education.Competitive vacation package with the option to purchase 5 extra days off per yearEmployee driven programs focused on gender, LGBTQ+, origins, diversity and inclusionCorporate wellness programs to support our employees’ physical and mental healthHybrid flexible work modelPlease note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

Company Name: Aviva

Salary: $92100 – 171000 per year

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