Security Lead Dispatcher – Full Time Days – Downtown Toronto – Paladin Security

Title of the Job: Security Lead Dispatcher – Full Time Days – Downtown Toronto

Location: Toronto, ON

Job Description: OverviewPaladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we’re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!Job Skills / RequirementsPosition: Security Lead DispatcherSite: To be discussed (downtown Toronto)
City: Toronto
Status: Full-Time
Hours: Monday – Friday (0700-1500)
Category: Employment Standards
Pay Rate: $23.00/hr
Opening Date: October 3rd, 2024
Closing Date: October 8th, 2024To continuously monitor and operate all systems in the Security Operations Centre. Systems include but are not limited to, all communication systems, communication logs/audits, CCTV, access control, fire panels/computers, elevator computers, and security records. Maintain a positive relationship with the site representatives and their guests; assist the Supervisors in ensuring that all security guards adhere to procedures.Highlights:

• Leverage your in-depth security knowledge to lead and manage the security team, effectively assigning tasks and ensuring their efficient execution;
• Proactively identify areas for improvement in security processes and implement necessary changes;
• Lead the response to incidents, emergencies (including but not limited to fire control, use of force, de-escalation, and medical situations). Apply your first aid, CPR, Narcan, and AED certifications when necessary;
• Conduct proactive and highly visible patrols of assigned areas to maintain a safe and secure environment for all;
• Comprehensive knowledge of trespass to property act (TPA) and Arrest without warrant (S494).

Job Duties and Responsibilities:

• Demonstrate a proven track record of conducting and reviewing audits for radios, cameras, inventory, and keys to maintain a secure environment;
• Prioritize outstanding customer service by providing exceptional support to tenants, guests, and visitors;
• Oversee the efficient review, update, and closure of reports, ensuring all documentation is accurate and up to date;
• Diplomatically enforce property standards while maintaining peace and security;
• Effectively monitor CCTV surveillance systems, promptly identifying and responding to any suspicious or unauthorized activities;
• Maintain exceptional observational awareness and attention to detail, proactively identifying and addressing potential security threats;
• Foster a positive and collaborative work environment by utilizing your strong interpersonal skills and emotional intelligence;
• Ensure you hold all necessary certifications and training required for security roles;

Technical Requirements:

• Proficiency in Microsoft Office applications including MS Word, MS Excel, and Outlook;
• Expertise in daily report writing (DAR) and incident report writing using Perspective Application;
• Strong email communication skills for clear and concise written communication;
• Thorough knowledge of fire safety plans and emergency evacuation procedures;

Security System Knowledge:

• Access control systems: CCURE 9000 Monitoring Station, Habtech, and CCURE 9000 Administration Station;
• CCTV monitoring: Indigo Vision Control Center;
• Key control systems: Keypro 3 & Keytrak;
• Elevator Management Systems: EMS Panorama 2.0, OTIS;
• Critical event management: MIR3;
• Work order generation: Angus Work Order;
• Fire alarm systems: Knowledge to put buildings on & off global bypass, sprinkler bypass & node bypass (Simplex Fire System);
• Parking E-hub System: Thorough understanding of the system’s operation;

At the time of the interview applicant must be able to produce proof of completion of the following prerequisites:

• A Valid Ontario Security Guard License
• Must possess a valid Standard First Aid and CPR certification (WSIB-approved). Please note, this is different from Level C or Emergency First Aid certification.
• 2 COVID-19 Vaccinations proof
• Proficient in English (both oral and written)

Additional prerequisites:

• Must be able to commute to Toronto for pre-deployment training (4 training days M-F)
• Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB) from ASP provider. Other security providers different than the ASP will not be allowed and applicant will have to enroll into Paladin’s UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position.
• Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training and will provide you with their certification upon succesful completion with a 6 month commitment to the position availability.

Why Paladin?

• Opportunities for advancement and growth (Growth in Within Policy)
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Paid vacation & sick days
• Additional perks!

Certification Requirements (All)Do you have 1-2 years of security Team Lead or Supervisor experience?
COVID Double Vaccinated
Standard First Aid, CPR Level C
Valid Security LicenceAdditional Information / BenefitsPaladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.This is a Full-Time position 1st Shift, Monday – Friday (0700-1500).Number of Openings for this position: 1

Company Name: Paladin Security

Salary: $23 per hour

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