Salesforce Administrator – Robert Half

Title of the Job: Salesforce Administrator

Location: Toronto, ON

Job Description: Job Description:Our client is searching for a Salesforce Administrator to join their growing IT team in Toronto, Ontario. This role plays a crucial part in their day-to-day operations, focusing on the administration of their CRM environment.Responsibilities:

• Administer and maintain the organization’s Salesforce environment, including user account management, reports, dashboards, workflows, and process builders.

• Collaborate on ongoing enhancements to the Salesforce platform, ensuring its optimal functionality and efficiency.

• Investigate, troubleshoot, and resolve production issues, coordinating closely with stakeholders.

• Develop and maintain documentation and training materials for users.

• Collaborate with Business Analysts and assist in end-to-end testing of the platform in QA/UAT before release.

• Utilize Jira for effective logging and tracking of projects and Salesforce support issues.

• Stay updated on Salesforce releases, technologies, and best practices.

• Manage installation, configuration, and maintenance of AppExchange

Requirements:

• Minimum of 3 years of experience in Salesforce Administration

• Must have experience in creating business requirement documents

• Familiarity with Salesforce Sales Cloud, Service Cloud, AppExchange, Lightning

• Competency in Salesforce’s programming language, Apex

• Experience with Nintex Workflow

• Ability to communicate effectively and work collaboratively with team members

• Strong problem-solving skills and attention to detail

• Proven ability to manage multiple tasks and projects simultaneously

• Bachelor’s degree in a related field or equivalent practical experience

Company Name: Robert Half

Salary: $80000 – 90000 per year

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