Relief Front Line Worker – more than 1 required – The Salvation Army

Title of the Job: Relief Front Line Worker – more than 1 required

Location: Toronto, ON

Job Description: DescriptionTo support the everyday operations of The Gateway shelter, to build relationships with Gateway residents and Community Members, and to positively contribute to the Frontline Staff team.KEY RESPONSIBILITIES:

• Admit and discharge residents as required
• Facilitate intake and triage processes for residents by taking required information, provide any requested information, orient residents to hostel regulations and schedules as well as all available services
• Ensure resident admission and discharge information is recorded in appropriate places
• Assist with supervision of residents
• Provide support, assistance, and encouragement to residents
• Perform all necessary clerical duties for documentation, including SMIS, Hostel Registry, Triage, logbook entries, and all other required forms
• Sort and process resident mail daily, stamp and distribute all mail; redirect all mail for residents who are no longer at Gateway
• Ensure that all telephone calls are dealt with appropriately
• Enforce agency rules and expectations consistently
• Arrange for wake-up calls for residents who request them
• Night shifts are responsible for bed checks; to document all necessary ‘Beds Not Used’
• Store and properly document all residents’ belongings who have booked out.
• All shifts will make regular rounds throughout building, including walking through the dormitory and bathrooms
• Maintain a clean a welcoming atmosphere

Perform other duties as requiredWORKING CONDITIONS:

• This is a relief position with no guaranteed hours, availability for Night Shifts required (8:00pm – 8:00am)
• Work is performed in an emergency housing facility, subject to high client levels of stress and crisis intervention will be required.
• There will be exposure to dirt, bodily fluids, bodily waste, drugs and alcohol, noise, dealing with angry and abusive people, verbal abuse, and odors.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• High School Graduate with some further education in the social sciences field or equivalent experience
• Certification in CPR/First Aid and Crisis Intervention
• Alternative combinations of education and experience may be considered

EXPERIENCE AND KNOWLEDGE:

• Knowledge and understanding of homelessness, addictions, and mental health

SKILLS AND CAPABILITIES:

• Basic computer and clerical skills
• Fluent in written and spoken English
• Ability to function as a team member
• Possess excellent problem-solving skills
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.We thank all applicants, however, only those candidates to be interviewed will be contacted.You must advise your managing supervisor of your intentions prior to submitting your application.

Company Name: The Salvation Army

Salary: $23.03 per hour

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