Program Manager, Full-Time (40hrs/week) – WJS Canada

Title of the Job: Program Manager, Full-Time (40hrs/week)

Location: Vancouver, BC

Job Description: Competition Number:VH192-PMFTJob Number:J0924-0266Job Title:Program Manager, Full-Time (40hrs/week)Job Type:Permanent, Full-TimeCity:VancouverProvince / State:British ColumbiaHours of Work Per Week:40Scheduled Days Each Week:Monday
Tuesday
Wednesday
Thursday
FridayScheduled Hours:Mon – Fri 0900-1700 Varies depending on needs of the program. On-call rotation with Program Coordinator.Number Of Positions:1Hiring Manager Name & Title:JC Lillies – Program ManagerCompensation:$38.00 – $44.00/HourThe ProgramVancouver House provides a specialized long term care home in Vancouver for children, 12 years old and under, receiving services through the Ministry of Children and Family Development (MCFD), where they will be encouraged to learn/develop daily living and life skills and enjoy various recreational and cultural activities within the community.Using a person-centered, culturally-aware and trauma-informed approach, staff are trained to recognize the effects of trauma, avoid re-traumatizing, help youth cope with the effects through healthy relationship-building and facilitate personal growth by focusing on youth’s strengths.The PositionWe are looking for someone with the ability and skill to respond effectively to crisis situations applying trauma informed practices and strength-based approaches.The Program Manager provides operational and administrative direction for the development, implementation and management of the program in this CARF-accredited agency. They implement and monitor policies and procedures related to day-to-day services to persons served and directs and coordinates the day-to-day management of program staff. They work directly with persons served and their families/care teams as required and are responsible for overseeing and coordinating individual program plans. The Program Manager participates in agency decision-making and is the primary liaison with the contracting body.This management position is based at the Vancouver program location, and is NOT a remote/hybrid position.Scheduling:
This permanent, full-time position will work 40 hours per week, with a weekly schedule of:

• Monday through Friday 0900-1700
• The schedule will be confirmed and discussed at the time of hire and will be adjusted as needed to meet the operational requirements of the program and some hours may be required to be done online.
• Will be part of an on-call rotation with the Program Coordinator.

In Your Role You Will

• Recruit, screen, hire, supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees and/or contractors to peak performance and productivity; take disciplinary action when required.
• Ensure the program and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served.
• Establish and maintain a program structure and staffing to effectively accomplish the agency’s goals and objectives; coordinate and oversee the recruitment, employment, training, supervision, evaluation and discipline of staff, and termination as required.
• Coach and mentor staff, and lead and participate in team building activities.
• Ensure the program complies with any applicable collective agreement; facilitate on site grievance meetings.
• Develop and maintain program standards and procedures that comply with provincial and agency policies, regulations, standards and guidelines; establish and coordinate outcome evaluation, quality improvement and safety protocols and procedures.
• Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
• Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees.
• Develop and manage annual program budget and perform periodic cost and productivity analyses.
• Produce program, occupancy, annual and other reports as required.
• Advocate effectively for service recipients.
• Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
• Participate in staff meetings and case conferences as required.
• Ensure physical environment is maintained according to established standards and procedures, required inspections are completed, and any required follow-up is done.
• Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff.
• Support menus and food plans that meet established nutritional standards, both on and off-site.
• Comply with and utilize appropriate crisis prevention and intervention standards and practices.
• Ensure staff or contractors who dispense medication to service recipients receive or possess appropriate training, and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee.
• Operate motor vehicles safely and legally while transporting service recipients or on WJS business.
• Provide on-call and emergency coverage on pager or cell.

*** Prior to confirmation of employment all applicants must provide a current (dated within 6 months of hiring date) Criminal Record Check and Ministry Check. These checks can take up to 6 weeks to obtain, please ensure you prepare accordingly.As An Ideal Candidate You Possess

• A degree in one of the humanities, social sciences or related field with educational preparation for the roles of manager and administrator.
• Minimum of three years in a similar facility or program, with at least one year in a supervisory or management role.
• Must have specific experience with financial and human resource management.
• Current WCB Occupational First Aid, Level 1 and CPR certificates required.
• MANDT or Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate
• Experience with basic sign language and/or alternative communication strategies training or experience an asset.
• Valid Class 5 Driver’s License and clean driver’s abstract

Other Requirements:

• A physician’s note confirming suitability, including a negative tuberculosis screening test
• Prior experience in Trauma Informed Practices
• Prior experience in implementing Behavioural Interventions
• Successful criminal record/vulnerable sector check.
• Successful candidate must sign an oath of confidentiality, a conflict of interest statement, abuse protocols, and a code of ethics statement

**Successful applicants will be required to participate in MCFD screening prior to confirmed employment with WJS Canada.**Not sure you meet the requirements? We still welcome you to apply, as we may be able to consider diverse combinations of skills, education and experience.What WJS Canada doesWJS helps individuals thrive in their communities through a variety of programs and services, including:

• Youth services
• Community-based homes and residential care
• Supportive Independent living
• Family support services, including respite care
• Day programs, community involvement, employment
• Behaviour, emotional and mental health support

Our Employees Enjoy

• Work/life balance
• Learning and career development opportunities
• Competitive wages and salaries
• Paid vacation and benefits for eligible employees
• Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
• Matching RRSP plan for eligible employees within Alberta
• Professional development opportunities and job-related training
• Employee and Family Assistance Program
• Long Service Milestone rewards
• Employee referral bonus program

For more information on WJS Canada visit our website:No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you! Please apply.Equal-Opportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We’re seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.No telephone calls please. Only those candidates selected for an interview will be notified.

Company Name: WJS Canada

Salary: $38 – 44 per hour

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