Program Manager – Family Shelter Site – Woodgreen Red Door Family Shelter

Title of the Job: Program Manager – Family Shelter Site

Location: Toronto, ON

Job Description: About Red DoorRed Door is a not-for-profit organization. The mission of the Red Door Shelter is to end homelessness for each family that comes through our doors by providing safe, temporary refuge and critical services to support them in healing, rebuilding their lives, and integrating back into a community. At Red Door, we strive for quality care, advocacy, collaboration, Integrity, and accountability.Overall ResponsibilityThe Program Manager is responsible for ensuring the effective and efficient delivery of quality designated programs in the shelter. In addition, this position is responsible for directly supervising Program Staff, Students, and Volunteers.Your responsibilities will include:

• Coordinates and supervises the ongoing provision of quality designated programming and services and ensures that established standards for program/shelter service delivery are met through adequate staffing and availability of appropriate supplies.
• Assists with leading the assigned portfolio to ensure successful outcomes for clients and responds to crises as required.
• Supervises Program Staff and Students (Childcare, Housing, Outreach, and Shelter Support as assigned) through various performance management processes and maintains communication systems that promote collaborative working relationships.
• Evaluates and implement training development plans, maintain staff and program schedules, and report staff hours worked to the finance department for bi-weekly payroll.
• Supervises Volunteers and Students, ensuring they are provided with an orientation, direction, and guidance to ensure positive and enriching experiences for them and the clients at the Red Door and to support them in achieving their learning objectives.
• Collaborates with the Volunteer Coordinator in matching and placing volunteers as required.
• Requirement for On-Call (to be rotated among managers)

Qualifications:

• A Bachelor’s (or university) degree or Diploma in social sciences, community psychology, counselling, health, or a related field, coupled with experience in supporting clients experiencing homelessness.
• A minimum of 2 -3 years of managing programs and supervising staff within a unionized setting.
• Ability to work with compassion, trauma-informed, social justice and within anti-racism and anti-oppression frameworks.
• Skilled in addressing the complex needs of clients with compassion and a deep understanding of trauma’s impact on individuals and families from diverse backgrounds.
• Experience and training in supporting clients with mental health and substance use issues from a recovery and harm reduction approach.
• Strong people management skills and the ability to effectively manage and support staff.
• Strong verbal and written communication skills, who is sensitive to others, active listener and non-judgemental.
• Sound judgment and excellent problem-solving/crisis-management skills
• Good decision-making skills with the ability to motivate and direct others.
• Good conflict management and dispute resolution skills
• Strong administrative skills and a high level of attention to detail.
• Flexibility to work changing 24×7 environment, deadlines and supporting client needs.
• Comfortable using technology, adapting and learning new systems. Working knowledge of Microsoft 365 and database software.
• Ability to learn on the job and apply new processes and procedures.

Employment Type: Full-Time, PermanentHours of Work: Thursday to Monday, 35 hours per week (3:30 pm to 11:30 pm)On-Call Responsibilities: Scheduled based on rotation among program managers.Salary: $74,358 – $78,886.40 per year (negotiable based on experience) plus On-call compensationBenefits: Red Door offers generous benefits such as Paid Vacation, Sick Time, Health & Dental coverage, Vision care, Life & Disability coverage, Healthcare Spending Account and an Employee Assistance program.Reports to: Site ManagerStart Date: November 2024We thank all applicants. However, only those selected for an interview will be contacted. NO PHONE CALLS, PLEASE.Please note: The successful candidate requires a vulnerable sector police screening check before hiring.The Red Door is an equal opportunity agency that welcomes applications from all interested individuals. We particularly encourage those with lived experiences and affinities that align with our clients, as this allows us to effectively represent their interests. We also strongly invite women-identifying individuals, members of the 2SLGBTQ+ community, Black, Indigenous, and people of colour, newcomers to Canada, and individuals with disabilities to apply.Please note that our main office and our Violence Against Women shelter are not fully wheelchair accessible.

Company Name: Woodgreen Red Door Family Shelter

Salary: $74358 – 78886 per year

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