Processing Associate – Symcor

Title of the Job: Processing Associate

Location: Montreal, QC

Job Description: The Opportunity:Processes simple to more complex transactions/jobs, ensuring accuracy and in accordance with Symcor procedures and required deadlines, including keying, capturing, reconciling, balancing, posting, clearing, conducting quality control and distributing or transmitting a variety of financial items. Documents, reports and investigates exceptions or unusual items for processing.
Schedule: Monday to Friday from 9:00pm to 5:00amWhat you will do:Reconcile and balance the cashbook/journal using applicable balancing tools, investigate differences, and prepare required GL entries.
Post entries and balance ACSS clearing data in preparation for settlement between financial institutions and virtual or physical exchange of transactions/documents.
Key transactions including commercial courier data, and adjust entries to client’s accounts for items that require specialized handling (examples include NSF cheques, stop payments, error corrections, etc).
Access and post entries to multiple client/Symcor applications, balance and reconcile statements, balance and monitor client G/L accounts, investigate errors, adjustments or differences, and communicate directly with external clients to address items.
Receive escalations and change requests from clients, and where necessary, create Incident Reports (IR) for future investigation and resolution.
Reconcile items after the Symcor capture process using applicable tracking systems, investigate differences and forward rejects/exceptions to other departments for resolution.
Accurately prepare work for dispatch to financial and commercial clients, ensuring work is balanced, scanned/completed in operating system.
Key financial data from monetary items into the appropriate machine or system and assist in high-volume keying, as needed.
Distribute workflow as per department requirements.
Review reports, cashbooks and G/L account to identify discrepancies and gaps.
Follow defined control measures to meet or exceed department goals (ALL).
Identify, address, and solve minor issues. Inform/update PSO, AM or Manager.
Identify, address and escalate major issues by escalating to PSO, AM or Manager.
Write off limit allowed for minor issues – types of minor issues reviewed with AM/MGR.
Interactions are primarily internal and with peers within own division and other divisions. The position will need to explain situations, provide information, and receive information.
Interaction with external clients.What you need to have to succeed:High School Diploma or equivalent
1 to 3 years related experience
Basic to Intermediate Computer Skills
MS Office as required
Communication skills – Responding to emails and phone as required

Company Name: Symcor

Salary:

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