Manager, Program Management –

Title of the Job: Manager, Program Management

Location: Toronto, ON

Job Description: Reporting to the Senior Manager, Enterprise Program Management, the Manager, Program Management Office (PMO) is accountable for the successful delivery of the Work Program (including but not limited to EWP, Non-EWP, Customer Connections and Externally Initiated Plant) within the relevant business area(s).The incumbent oversees a team of professionals to forecast the annual work program based on available internal/external resources, distribute the work to the execution teams, develop attainment/spend plan lines, and complete monthly variance analysis between plan and actuals. The Manager, PMO is responsible to proactively identify gaps and risks that impact successful delivery of the Work Program and develop/ implement mitigating actions.KEY RESPONSIBILITIES:

• Collaborates with internal and external stakeholders to progress the work program, handling escalated issues as they arise
• Works with team to forecast, resource-balance, calendarize, and distribute work program across relevant business units
• Leads activities pertaining to re-forecasting of the Work Program, including review and approval
• Reviews gaps between plan and actuals, identifies root causes, and develops solutions to address the gaps in order to keep the work program on track
• Proactively identifies risks that impact successful delivery of the capital/ maintenance work program and develops/ implements mitigating actions to reduce risk
• Manages emerging issues that impact the delivery of the work program based on complexities faced during execution
• Leads delivery of relevant Work Program Key Performance Indicators (KPI’s) and updates relevant reporting to inform accurate decision-making
• Drives alignment of program with Portfolio spend & outcome requirements, in compliance with filings with regulatory bodies such as the Ontario Energy Board (OEB)
• Collaborates with Engineering to confirm asset needs are addressed as part of forecasting and re-forecasting to validate the work program aligns with short and long-term investment plans
• Coordinates activities with both internal and external stakeholders such as the Operations Teams, Control Room, Finance, Facilities, IT, and City of Toronto to confirm projects can be executed as per plan
• Assists team in managing escalated stakeholder issues and challenges in order to keep the work program on track
• Leads, coaches, and develops a team of management staff in procedures to support Toronto Hydro’s Program Management
• Manages day-to day activities performed by internal resources to execute departmental and organizational outcomes
• Manages attendance, performance, safety and training and development in accordance with organizational policies, programs and procedures
• Provides coaching and feedback to motivate and engage employee outcomes in the attainment of departmental goals and objectives
• Provides oversight to external contractor resources and service providers, managing escalated issues as required

REQUIREMENTS:

• Undergraduate degree in Engineering, Business, or related field.
• 7+ years of program/ project management experience in utility, electrical, mechanical design, or operations environment.
• 3+ years of people or project leadership experience, direct supervisory experience preferred.
• Experience in project/program management within design/execution environment preferred
• Master’s in Business Administration preferred
• Project Management Professional (PMP) designation or Program Management Professional (PgMP) preferred
• Professional Engineer in Ontario (P.Eng) preferred
• Experience and knowledge of electrical distribution utility regulation and system planning is an asset
• Knowledge of business process design for design, mapping, and roll out of new process to relevant stakeholders
• Strong budget and business planning skills with demonstrated ability to bring projects to completion on time and on budget
• Solid understanding of project and program management principles, concepts, and skills; experience with project scheduling, resources management, change management, and budget preparation
• Experience working with MS Excel, MS Access, Project, Visio and PowerPoint
• Experience with Business Intelligence (BI) software, Alteryx and Tableau is an asset
• Strong leadership and coaching skills, ability to manage a team of analysts, consultants, students and contractors
• Ability to build strong relationships with stakeholders, take a collaborative approach to problem solving and leverage relationships to identify solutions
• Excellent communication and presentation skills, both written and verbal
• Gathers relevant information systematically, considers a broad range of issues or factors and uses accurate logic in analysis
• Exercises sound judgement and timely decision making
• Ability to adapt to changing situations, acts as a change agent and manages implementation effectively

Toronto Hydro has introduced a Hybrid Work Arrangement. This position allows for remote work up to three days per week, based on business needs. Employees will be required to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person. You are expected to live in Ontario and within reasonable commuting distance of the office.Thank you for considering a career with Toronto Hydro, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and require accommodation, please contact . Toronto Hydro will provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered.

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