Manager of Administration and Operations – Ellement Consulting

Title of the Job: Manager of Administration and Operations

Location: Ottawa, ON

Job Description: Company OverviewEllement Consulting Group (Ellement) is a privately-owned actuarial consulting firm established in 1996. We provide actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments across Canada.At Ellement, we empower our clients with informed choices and expert advice. Our mission centers on delivering purposeful, accessible experiences that prioritize customer obsession and operational excellence. We are committed to integrity, strategic foresight, and fostering symbiotic partnerships where challenges are met with collective brilliance and innovative solutions.Our approach is straightforward and client-centric, ensuring that every interaction is clear, helpful, and devoid of unnecessary jargon. Confident and authentic, we strive to be more than consultants—we are reliable partners in our clients’ success.Position SummaryAs the Manager of Administration and Operations, you lead an administration team that provides high-quality administration services to multiple clients and demonstrates outstanding and timely customer service. You will have access to and regularly work with information that is highly confidential and critical in nature. As a leaders, you must be professional and highly organized, have excellent communication skills, with a strong work ethic, and the ability to work autonomously.Key Responsibilities· Strategically manage, organize, and coordinate employees and resources from different departments (pension, benefits, accounting and I.T.) and locations to ensure efficiency and effectiveness of the delivery of client services.· Manage aspects of business operations for the Vaughn office.· Oversee and ensure appropriate resources are available to achieve service standards and meet client objectives.· Build relationships and collaborate seamlessly with leaders and staff across the Company to ensure the consistent delivery of quality client service and overall alignment with Company standards, procedures and best practices.· Actively support the onboarding of new clients and implementation of new systems and technology solutions.· Oversee and assist in the resolution of escalated client requests, concerns and service issues· Provide status updates and regular reporting to the Consultants e.g. service levels, response times, turnaround times, resourcing and staffing, implementation updates, etc.· Collaborate with HR regarding staffing decisions such as resource planning, recruitment, termination and performance management.· Ensure the effective and efficient functioning of the office operations by coordinating equipment, maintenance, security and space-related issues.· Responsible for ensuring health and safety measures are in place and monitored for the office.· Review and authorize invoices related to the office operations to ensure compliance with Company purchasing guidelines.· Maintain professionalism and strict confidentiality with all materials and exercise discretion when interfacing with clients, third parties and colleagues.· Contribute to the team effort and success of the business by completing other tasks or projects as assigned.Qualifications and Attributes· Bachelor’s Degree in Business Administration, Management, Operations, or a related field.· Minimum of 5 years of managerial experience in administration and operations, preferably within a multi-departmental organization.· Proven track record of managing office operations and providing administrative services to multiple clients.· Experience in overseeing and integrating the functions of key departments such as pension, benefits, accounting, and IT.· Demonstrated ability to successfully onboard new clients and implement new systems and technology solutions.· Experience in resource planning, recruitment, and performance management.· Strong Leadership and Strategic Management Skills: Ability to strategically manage, organize, and coordinate teams and resources effectively.· Excellent Communication Skills: Proficient in communicating clearly and effectively with diverse groups of people and across organizational levels, both verbally and in writing.· Highly Organized: Exceptional organizational skills to manage multiple tasks and complex projects efficiently.· Problem-solving Abilities: Skilled in identifying issues, analyzing problems, and devising effective solutions quickly and efficiently.· Professionalism: Exhibits a high level of professionalism and maintains confidentiality in handling sensitive information.· Strong Work Ethic: Demonstrates dedication and commitment to delivering high-quality service.· Autonomous: Able to work independently, making well-informed decisions that reflect the organization’s objectives.· Successful completion of a cleared criminal background check is required.BenefitsBenefits Summary:At Ellement, we’re all about investing in our business, and our biggest investment is our people!We’re committed to our employees growth and well-being, offering ongoing education, training, and all the support you need to thrive. We offer a comprehensive benefits package, along with a positive, team-oriented work environment.Join our vibrant and dynamic team today!

Company Name: Ellement Consulting

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