Learning and Change Management Consultant – TELUS’ Chief Finance Office

Title of the Job: Learning and Change Management Consultant – TELUS’ Chief Finance Office

Location: Toronto, ON – Ottawa, ON

Job Description: DescriptionOur team and what we’ll accomplish togetherJoin the Investment Returns Excellence Team at TELUS!Are you passionate about driving strategic change and optimizing business performance? TELUS is seeking a dynamic professional to join our Investment Returns Excellence team, as part of the TELUS’ Chief Finance Office.We’re spearheading a critical initiative to revolutionize TELUS’ business planning processes. Our goal? To dramatically enhance efficiency, effectiveness, and execution across the organization, directly aligning with our CEO’s vision for optimized planning methodologies impacting the return on invested capital (ROIC). In this pivotal position, you’ll be at the forefront of evolving TELUS’ business practices and your work will directly impact TELUS’ ability to make informed decisions, foster accountability, and drive continuous improvement for sustained success in a rapidly evolving business landscape.What you’ll doAs our Learning and Change Management Consultant you will play a crucial role in driving the successful implementation of TELUS’s Business Planning transformation roadmap. You will take charge in developing and executing comprehensive change management strategies, creating and delivering targeted training programs, and engaging stakeholders to ensure the successful adoption and continuity of new business planning practices, with a focus on Return on Invested Capital (ROIC) optimization.Here’s how

• Change Management and Implementation:

• Develop detailed change management strategies and plans tailored to the needs of TELUS’ business units, emphasizing the importance of ROIC in decision-making while minimizing disruption to business operations
• Lead the implementation of change initiatives, maximizing ROIC improvements and adoption
• Training and Development:

• Design, develop, and deliver training sessions, workshops, and materials to educate teams on new business planning procedures, tools, and ROIC optimization techniques
• Create and manage a centralized, accessible online repository of training materials, case studies, and resources focused on ROIC improvements and business planning for stakeholders’ continuous learning and reference
• Stakeholder Engagement and Communication:

• Develop and implement a comprehensive stakeholder engagement and communication strategy that keeps stakeholders informed about business planning changes and ROIC initiatives while establishing regular feedback to assess their impact and adjusting training plans based on the feedback
• Performance Monitoring and Continuous Improvement:

• Implement monitoring tools to track the effectiveness of new business planning practices and training programs, regularly review and refine change management strategies based on feedback and performance metrics, and ensure alignment of learning initiatives with strategic goals, all while focusing on their impact on and alignment with ROIC targets
• Foster a culture of continuous improvement and learning within the business planning and ROIC functions

QualificationsWhat you bring

• Bachelor’s degree in Business Administration, Organizational Development, Organizational Psychology, or a related field; Master’s preferred
• Certified Change Management Professional (CCMP)
• 7+ years of proven experience in developing and executing change management strategies and design and delivery of various training methods
• Strong understanding of business planning processes, ROIC concepts, and financial best practices
• Excellent communication, presentation, and interpersonal skills, with the ability to explain complex financial concepts to diverse audiences
• Proficiency in change management, training tools, and financial analysis software
• Demonstrated ability to manage complex change initiatives within a large enterprise corporate environment
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Ability to build and maintain strong relationships with stakeholders at all levels
• Effective problem-solving skills and flexibility to adapt change management approaches to evolving business planning needs
• Commitment to fostering a culture of continuous improvement and learning in business planning and ROIC optimization
• Strong strategic thinking and analytical abilities, with a focus on linking learning initiatives to tangible ROIC improvements

Salary Range: $94,000-$140,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.People & Culture, Finance and Corporate AffairsAcross People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​We are honoured to be recognized82%
2023 engagement score140,000+
Team members worldwide12
# of years voted One of Canada’s Best Corporate CitizensAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Company Name: Telus

Salary: $94000 – 140000 per year

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