Language Services Coordinator – CAWST

Title of the Job: Language Services Coordinator

Location: Calgary, AB

Job Description: Company DescriptionCAWST is a Canadian charity and licensed engineering firm. We address the global need for safe drinking water and sanitation by building local knowledge and skills on household solutions people can implement themselves.At the heart of everything we do is our belief that when people have their basic water and sanitation needs met, they have the opportunity to succeed. This is what drives our dedicated team to work with a global network of more than 1,500 clients and partners. Together, we have reached over 50 million people since our inception in 2001.Collectively, we are making a difference at a scale beyond what any of us could do individually. But our job isn’t done yet and we need you to help us expand our reach.Job DescriptionPosition: Language Services Coordinator
Reports to: Senior Manager, Global Learning
Type: Part-time, fixed-term contract (6 month term, ~20 hours/week)Position SummaryWe are seeking a passionate and detail-oriented Language Services Coordinator to join our team and help enhance the accessibility of our international development resources and programs. This part-time, fixed-term role requires an average of 20 hours per week, with at least 10 hours per week in our Calgary office. The primary languages we work with are English, Spanish, and French, but we are expanding our services to include additional languages including Hindi, Arabic and Portuguese.This role offers an exciting opportunity to be at the forefront of innovation in the language services field, making a significant impact on global learning and development efforts.Please note, we kindly ask that all candidates review the required qualifications prior to applying for this role.Key Responsibilities1. Language Services Project Management:Identify and prioritize language services projects by interfacing with CAWST staff across all departments.Utilize user data (e.g., web traffic, and support requests) to identify, propose, and manage high-impact translation and localization projects.Audit WASH resources to identify translation gaps and inconsistencies.Procure original editable files for translation projects and manage the export and re-import of translation files into various authoring tools.Track and manage the workflow of documents requiring translation, ensuring timely communication with project contacts.Package and upload translated documents to designated locations, such as the WASH resources website, online courses, or other file locations.Tracking budget, grants, and external contract invoices, interfacing with CAWST’s finance team as necessary.May perform translations as needed.2. Contractor Management:Recruit, train, and manage language service contractors, including translators, interpreters, graphic designers, copy editors, and reviewers.Liaise between interpreters and project teams to ensure proper preparation and technological requirements are met.Process invoices from translators in collaboration with the finance team.3. Quality Control:Manage translation memory.Conduct quality assurance reviews of translated materials.Update and maintain English, Spanish and French style guides and glossaries.4. Innovation and Subject Matter Expertise:Proactively optimize language services by identifying efficiencies, researching sector developments, and trialing new technologies, software, and processes.Explore opportunities to leverage language service volunteers for translation and review.Stay updated on industry trends and best practices, particularly in machine translation and AI.Provide ongoing support to maintain glossaries and other training data to help improve machine translation quality across a variety of languages.5. Communications Support:Provide copy editing for priority communication, documents, and resources based on the CAWST style guide.Support communication and marketing initiatives with language-focused strategy, planning, and writing as time permits.QualificationsDesired Qualities and QualificationsProficiency in English, with additional proficiency in Spanish and/or French.Experience as a translator (translating to English, French or Spanish).Excellent organizational skills and experience in coordinating translations and managing multiple projects and priorities.Experience with Computer-Assisted Translation (CAT) tools, such as Phrase.Experience with QA tools, such as Xbench.A self-starter with strong communication skills and the ability to proactively and independently manage projects.Interest in exploring and implementing machine translation and AI technologies.Curiosity and adaptability to change, with a willingness to test and use new technologies.Additional InformationBenefits of working at CAWST:

• A meaningful role, making a difference every day for people living without basic water and sanitation
• A workplace culture where collaboration and innovation are fostered
• Rich on-the-job experiences and professional development opportunities
• Strong promotion of work-life balance and flexible work environment

When applying, please include:A brief cover letter that tells us why you want to work with CAWST and why you would be a great addition to our team.Your resumePlease note that incomplete applications will not be considered.CAWST values equitable opportunities, sustainable solutions, and collaborative and inclusive processes. CAWST recognizes and accepts differences in cultural, religious, and political processes and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Company Name: CAWST

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