Journey Operations Senior Manager – ATB

Title of the Job: Journey Operations Senior Manager

Location: Calgary, AB

Job Description: :At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It’s a real commitment we live every day through our values (what we call the ).Life at ATB is about more than work. In fact, we’re consistently recognized as one of thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:Impact in action: No matter where you are in the organization, you’re empowered to make an impact in the lives of our clients and communities.Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We’re on a continuous journey to build the most flexible and inclusive programs.Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.About the roleAs ATB’s next Journey Operations Senior Manager, you’ll be pivotal in creating exceptional client experiences by leveraging data and insights to optimize end-to-end journeys for clients and team members. In this new role within the Product Operations team, part of the Client Experience and Product department, you’ll establish best practices, define success metrics, align strategies with key partners, and drive portfolio outcomes.
You effectively translate raw data into actionable insights that help teams understand user needs, identify opportunities for improvement, and measure the success of enhancements made to the journey. You will establish portfolio and journey-level key performance metrics to track progress and use standardized frameworks. As a self-starter with a passion and curiosity for problem-solving, you thrive in fast-paced environments. Known as an expert in your field, you’ll offer valuable data and insights to provide guidance on journey strategies and programs, collaborating closely with research and data teams to inform strategies and optimize client journeys and ensure quality data-decisions are made.Accountabilities

• Develops and reports on key outcomes (using standardized success measurement frameworks) across the full journey portfolio while using data to guide strategy and direction.
• Supports creation of standard practices, oversight and governance in strategic execution of journey data and metrics.
• Builds relationships and partnerships with the journey managers, leaders, research, data teams and key business partners to ideate on the data needs and sources that would be useful in successful friction point identification and overall journey success measurement
• An ability to utilize cross-functional data to correlate trends and identify potential strategic actions and to tell and visualize compelling client stories to diverse audiences (journey teams, product teams, marketing to senior leaders)
• Skillfully meets KPIs and insight targets; automating scalable data correlations, analysis and reporting at every opportunity. Advocating for best practice, implementing data tools and templates to create repeatable success.
• In partnership with the Director, work with leaders and executives to understand the insights learned and the direction the journey portfolio is moving and how Journey Operations can support them.
• You provide actionable insights to influence strategic planning at the senior leadership or executive level, leveraging established portfolio outcomes and relevant data and insights to support direction
• Trusted partner to product + business leaders and models how Journey Operations is a key partner in delivering customer and business value.
• You actively provide recommendations on what should be part of ATB’s tool “tech stack” and are a trusted advisor to leadership on how to evolve capabilities in service of better enabling your product partners.
• Familiarity with success measurement frameworks, KPIS, and OKRs and an ability to connect strategic goals to product specific metrics
• Applying business acumen and judgment when guiding decisions related to the product operation, portfolio or initiative

Skills, experience & requirements

• True thought leader in data analysis, mastering proactive and strategic data insights to inform strategic direction.
• A passion for being client centric and having that at the core of everything you do
• 360-degree influence — an ability to leverage data and clearly interpret and translate data to inform strategies and articulate them in a way that gains buy-in of peers, leaders and stakeholders
• Excellent technical foundation to create and share insights to inform strategy, in tools available to help with pulling or acquiring new data or data visualization. Looking for experience working with SQL, GCP/Big Query and Tableau, and familiarity (or ability to learn) Google Analytics, Figma, AVO, Mixpanel and documentation to support like Jira, Confluence and Miro).
• Intermediate statistical analysis (e.g. techniques such as linear regression and decision trees) are an asset
• Strong data analysis skills, you can see trends and insights and make connections to the “so what”, “now what”
• Experimenting and leading non-traditional data and insights story capability methods
• Familiarity with digital or product development would be an asset
• Flexibility- is able to promote consistency of practice while employing flexibility in approach to serve evolving requirements
• Strong communication skills (including written and slides)
• Creative problem solving – using creativity to develop new ideas and solutions to problems that haven’t been tackled before
• Collaboration-partnering with whomever is required to create a holistic and effective product
• Able to give and receive feedback-may need to have difficult conversations and robust assumptions using use data

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the program created by the Canadian Council for Aboriginal Business.What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know atStay in touch
We’re excited that you’re interested in a career with ATB. Follow us on , and to learn more about what our team is up to.

Company Name: ATB

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