IT Support Technician – LOFT Community Services

Title of the Job: IT Support Technician

Location: Toronto, ON

Job Description: DATE: October 3, 2024
LOCATION: Toronto, ON – Information Technology
COMPENSATION: $53,650 – $65,589 annually proratedLOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.To help fulfill its mission, LOFT is hiring a IT Support Technician.Job Summary
The IT Support Technician is a critical role responsible for providing frontline support through our Jira Help Desk, managing Tier 1 and Tier 2 support issues, and ensuring the smooth operation of IT infrastructure. This position involves handling calls, managing ticket queues, direct user support, hardware procurement, and contributing to IT projects and strategic initiatives.What You Will Do

• Serve as the primary contact for IT support, offering timely and empathetic assistance to internal users. Manage and resolve Tier 1 and Tier 2 issues, escalating complex cases as necessary.

• Information Resources: Efficiently utilize Jira Help Desk for ticket management, ensuring accurate tracking and timely resolution of IT issues.
• Material Resources: Oversee the procurement, inventory, and deployment of IT hardware and software, ensuring resources align with organizational needs.
• People Policies and Practices: Participate in the mentoring and guidance of staff, on how to resolve issues, fostering collaborative and knowledgeable staff teams.
• Ensure that anti-racism, anti-oppression principles are embedded in the delivery of service
• Engage in IT projects, assisting with planning and implementation to enhance IT infrastructure and services, in line with the organization’s operating plan
• Stay abreast of technology trends and advancements to recommend improvements and innovations.

What You Bring:
Must Haves

• College diploma in Computer Systems Technology, or a related field; undergraduate degree preferred.
• Certifications such as A+, Network+, or equivalent.
• Minimum of 2 years of experience in IT support, including significant experience with help desk operations and technical troubleshooting.
• LOFT Community Services Job Description
• Proficiency in Windows 10,11 iOS, VoIP systems, and network configuration.
• O365 Account creation and administration
• Intune Device Enrollment

• Strong interpersonal and customer service skills.

• Effective problem-solving and analytical abilities.
• Excellent organizational skills and the ability to prioritize tasks.
• Proficient in using IT support and management tools, including Jira.

Work Environment:
This role operates in an office setting but may require occasional visits to other locations for hardware setup or troubleshooting. Physical requirements include handling of IT equipment and peripherals.What We Offer

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Defined Benefits Pensions Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity-leave top up program

Our Commitment to Diversity and InclusionLOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.Note: A satisfactory vulnerable sector check (VSC) is also required.CLOSING DATE: October 17, 2024Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.Follow us on: I I l l l lLOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [email protected] or (416) 979-1994.Powered by JazzHR

Company Name: LOFT Community Services

Salary: $53650 – 65589 per year

Apply for the job!