IT Project Manager 9-8-8 Suicide Crisis Helpline – Enterprise Project Management Office

Title of the Job: IT Project Manager 9-8-8 Suicide Crisis Helpline – Enterprise Project Management Office

Location: Toronto, ON

Job Description: The CAMH Enterprise Project Management Office (EPMO) is currently seeking an IT Project Manager for a full-time contract (12 months) position; the initial engagement will be for one year, with the possibility of renewal. The Project Manager (PM) will report directly to the Sr. Portfolio Manager, Clinical Projects, and via a dotted line to 9-8-8 Suicide Crisis Helpline project sponsors for project deliverables. The Project Manager will primarily work on IT-related tasks for the 9-8-8 Suicide Crisis Helpline, and other projects as assigned.9-8-8 Suicide Crisis Helpline is the three-digit number for people in Canada who are thinking about suicide, in emotional distress, or worried about someone else. The service went live November 2023, and is available by phone and text, 24/7 and free of charge across the country. The service allows people to get help when they need it most, connecting in a timely way to trained crisis responders. The Public Health Agency of Canada (PHAC) named the Centre for Addiction and Mental Health (CAMH) as the lead organization to coordinate the implementation and delivery of 9-8-8 in Canada.The Project Manager will be responsible for supporting the continued growth and technical evolution of the 988 Suicide Crisis Helpline. In this role, you will collaborate with cross-functional teams to drive the implementation of critical technology enhancements and ensure smooth operations across multiple projects. You’ll play a vital role in improving service delivery, integrating cutting-edge systems, and optimizing processes for one of the nation’s most important mental health resources.The incumbent will be responsible for hands-on leadership as well as execution of work in order to achieve goals and objectives relating to the assigned project(s). This may involve direct and/or indirect supervision of staff delivering on project tasks (task assignment, coaching, mentoring, performance management) and budget management to ensure projects are within scope, on budget and on schedule.The Project Manager will be responsible for working with multiple clinical, administrative, and executive stakeholders both internal and external to CAMH. The Project Manager will develop work plans, accountabilities, timelines, requirements, communication plans, change management plans, training plans, etc. for the assigned project(s) with key stakeholders and ensure these deliverables are developed and executed in a manner which supports agreed upon timelines and objectives. The Project Manager will be responsible for monitoring and reporting on all aspects of the project(s) in accordance with EPMO processes. This position may also include project administrative tasks.You will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable and regulatory requirements.Key Accountabilities

• Hands on work across: initiation, planning, execution, monitoring and close of all of project related activities
• Managing stakeholders to ensure that there is agreement to scope, approach, deliverables and budget to achieve overall success of the project
• Management of assigned project resources – setting of context, task assignment, setting performance targets and managing performance
• Utilizing the CAMH project management methodology to drive project standards, identifying risk and issues, adhering to a formal change process and executing activities that achieve the deliverables as stated in the project charters and scope statements
• Providing leadership to and facilitate meaningful engagement of all stakeholders, including early identification and management of conflicting priorities
• Building effective and collaborative relationships with various project teams, portfolios, and leadership teams within and external to CAMH;
• Resource management for assigned project management resources;
• Budget development and tracking for project and operational work

Primary Duties and Responsibilities:NOTE: The Project Manager will be the key point person for the project and be responsible for hands on development of project deliverables.

• Working closely with the leadership team to develop the project approach/strategy and plans;
• Working closely with the Information Management Group (IMG) IT team and 9-8-8 technical vendors to understand the environment and various technologies;
• Working closely with Service Delivery team to ensure requirements are understood and needs are met;
• Identifying project objectives, milestones, and deliverables and working with the relevant project teams to successfully achieve them;
• Establishing priorities, coordinating and supporting project teams members in their roles;
• Identifying risks and mitigation strategies;
• Identifying project issues and working with the team to resolve the issues;
• Project reporting both internally and to external project funders;
• Facilitating inter-professional working group sessions and/or steering committees;
• Reviewing processes to ensure that internal controls are appropriate;
• Developing and delivering project presentations for various stakeholders both internal and external, including executive audiences;
• Conducting benefits realization/evaluation activities;
• Synthesizing literature and writing reports including business cases and briefing notes;
• Developing and implementing the communication plan with input from key stakeholders;
• Co-ordination and collaboration with other CAMH project teams as necessary;
• Directly and/or indirectly supervising project team members;
• As a leader in the EPMO, providing coaching and mentoring and performance feedback as necessary to project team members and others as identified;
• Managing project and operational budgets.

• University degree (ideally in a discipline relevant field e.g. digital health, health informatics, health administration, etc.) or equivalent work experience
• Minimum 5 years demonstrated progressive and relevant experience in project management with increasing complexity and scope
• Experience explaining technical concepts to non-technical stakeholders;
• PMP is an asset
• ITIL is an asset
• Proven experience managing large-scale IT projects from initiation through deployment;
• Experience with system integrations, cloud solutions, and telephony infrastructure is considered an asset;
• Strong understanding of telephony systems, VoIP, DID (Direct Inward Dialing), and cloud-based call center solutions considered an asset;
• Familiarity with cloud infrastructure (AWS, Azure, or similar platforms) and software deployment;
• Experience working in a healthcare environment is an asset
• Knowledge of the mental health and addictions sector is an asset
• Experience working on software implementations is an asset
• Procurement experience is an asset
• Excellent interpersonal skills are required
• Experience working with diverse clients and stakeholders
• Change management skills and experience is required
• Strong organization and planning skills required
• Strong analytical, problem solving, and decision-making skills are required
• Demonstrated flexibility and ability to adapt and manage changing priorities is required
• Proficiency in Microsoft Office including Word, Excel, and PowerPoint is required
• Excellent verbal and written communication skills in English are required

Other Skills:

• Bilingualism (French/English) and/or proficiency in a second language would be an asset.

Please note:

• Full-time contract position is NOT part of any Bargaining unit.
• Candidate will need to be flexible for scheduling and hours will need to be adjusted as per project schedule and deliverables.

CAMH is a Tobacco-Free Organization.CAMH is fully affiliated with the University of Toronto and is a teaching hospital and research institute. As a CAMH employee, you will be expected to actively support CAMH’s teaching and research activities, in addition to supporting the clinical work of the hospital.At CAMH, we strive to be an equitable and inclusive employer. Our commitment to equity is grounded in an institution-wide commitment to achieving a working, teaching, and learning environment that is free of discrimination and harassment.CAMH actively seeks candidates from First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, women, and people with disabilities (including people who have experienced mental health and substance use challenges).We encourage people from all backgrounds to apply to our positions. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please inform us if you require accommodations during the interview process.

Company Name: CAMH

Salary:

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