IS Application Specialist – Pacific National Exhibition

Title of the Job: IS Application Specialist

Location: Vancouver, BC

Job Description: Full-time; PermanentDate Posted: September 24, 2024Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 114-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair and winter Fair which average more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.We are looking for someone to join IT/IS team. We are seeking a motivated, analytical, and hardworking individual with a passion for Information Systems. This person will be responsible for understanding and documenting current systems and business processes that they support. They will provide technical support and subject matter expertise on business applications to trouble shoot user-oriented issues and implement improved business processes. They will make recommendations for improvements to the applications and working with external service providers to ensure that all business information systems are functioning optimally. This role will support, maintain and optimize day to day functioning of current software.Why join our Team?

• Exhilarating and fun-loving culture
• Flexible work environment
• Opportunity for free or discounted tickets to shows, events, sports games, and much more
• Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands
• Competitive compensation package
• Opportunity to create lasting memories and friendships!

What will you do?This role of IS Application Specialist will be reporting to Director IT. Your primary accountabilities will be to:Application Support

• Supporting current ERP system with various support and technical issues
• Responsible for data import/export to/from various systems
• Provides data extraction support to business teams
• Set-up and deploy Point of Sales (POS) systems with menus, prices, user administration and configuration
• Investigate user identified application issues through review of data set-up, user procedures applied prior to the incident, existing system capabilities, application history and system interdependencies
• User administration of various systems including but not limited to Macola, DocuSign, Volante, Momentus, Clover, Global Payments etc.
• Performs trouble shooting with applications and works with outside vendors to resolve issues
• Supports and optimizes current applications working with internal customers to ensure system is performing as required
• Performs seasonal set up of applications and systems
• Ensure that services and systems are optimized, updated and monitored
• Assist with filling out ann

Company Name: Pacific National Exhibition

Salary: $78000 – 88000 per year

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