Instructional Designer – Ignite Technical Resources

Title of the Job: Instructional Designer

Location: Vancouver, BC

Job Description: On behalf of our valued client based in Vancouver, Ignite Technical Resources is seeking an experienced Instructional Designer to join our client’s team for a contract opportunity.Experience and Role AccountabilitiesA minimum of three (3) years of production support and/or upgrade experience in IT Business Application Support or equivalent.Deliver support services for multiple applications such as SAP financial expenses, mobile applications, Intelligent Electronic Device (IED) Gateway, Power Smart, and other applications by responding, investigating, resolving, and documenting customer issues while adhering to standards and guidelines.Provide high quality support solutions to customers by creating, updating, and closing tickets accurately, answering phone calls within standard times, and correctly investigating and resolving issues on time to support BC Hydro’s business objectives.Monitor customer requests and associated support services delivered by providing regular reports to the project manager on request volume and service metrics to ensure that the work is performed according to plan.Collaborate with the business, vendors, and team members to identify, troubleshoot, and resolve technological issues while providing timely status updates to the solution lead on all work requests.Contribute to IT projects and initiatives such as version upgrades and enhancements as needed to continuously produce high quality and sustainable solutionsProvide ongoing guidance and technical expertise regarding the functions and operations of components to users, customers, partner resources, and multiple sustainment teams to continuously build capabilityEducation and SkillsExperience in Camtasia to develop training videosM365 experience will be considered an assetAdvanced skills in MS Office (Word, Excel, Visio, and Access)Excellent communication skills for professional environment, written and spokenWork Assignment DetailsPrimarily will be responsible for creating instructional documentation (articles and videos) for M365, ServiceNow, and other technology platforms.About Ignite Technical: Based in Vancouver and proudly Canadian, Ignite Technical Resources has been providing Top Technical Talent to organizations across Canada since 2005.Equal Opportunity Employer: Ignite Technical is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, disability, gender identity, national origin, or age.Work Permits: Please note that Ignite’s Clients require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.Further Consideration: We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.Follow Us: Check us out on and follow us on and for company updates and job postings!Ignite. Wired for People.

Company Name: Ignite Technical Resources

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