Instructional Design Manager – CreativeNiche

Title of the Job: Instructional Design Manager

Location: Toronto, ON

Job Description:

• Location: Toronto, Ontario
• Type: Temporary – Employee
• Job #17537

Position Overview:We are seeking a dynamic Instructional Design Manager to lead the development of learning programs, collaborate with cross-functional teams, and drive the adoption of new technologies, for our financial client. This is a full-time 6 month contract, with the potential to become a permanent position. The Instructional Design Manager will lead the creation of training programs and learning solutions with a strong emphasis on digital platforms, including Salesforce Marketing Cloud. This role requires an individual who can confidently engage with stakeholders, assess training needs, and deliver effective instructional recommendations. The ideal candidate has a deep understanding of instructional design principles, experience with e-learning technologies, and a proven ability to translate complex technical processes into engaging learning experiences.Key Responsibilities:

• Serve as the primary point of contact between the Learning & Development team and key stakeholders across departments (Sales, Customer Support, Operations, etc.).
• Facilitate discovery meetings to understand business needs, technical requirements, and training objectives.
• Provide expert consultation to leadership and cross-functional teams on the best instructional strategies for integrating new platforms, particularly Salesforce Marketing Cloud.
• Lead the design, development, and implementation of comprehensive training programs (eLearning, instructor-led, blended, and self-paced) that align with company goals and technical needs.
• Assess the training requirements for new systems like Salesforce Marketing Cloud, making strategic recommendations on instructional approaches to upskill employees.
• Create storyboards, learning content, and interactive modules using instructional design principles that cater to different learning styles and levels of technical expertise.
• Develop and execute training programs specifically tailored to Salesforce Marketing Cloud, ensuring employees can effectively use and adopt the platform to achieve business goals.
• Collaborate with subject matter experts (SMEs) and technical teams to ensure accurate and up-to-date content on platform functionality, workflows, and best practices.
• Lead the end-to-end management of learning projects, from ideation and stakeholder alignment to content creation, delivery, and post-launch evaluation.
• Ensure timely delivery of training materials and programs, managing internal resources, timelines, and budgets.
• Use project management tools to track progress, manage tasks, and communicate updates to stakeholders.
• Stay informed of the latest trends in instructional technology and recommend tools and platforms that will enhance learning experiences.
• Leverage Learning Management Systems (LMS) and other technologies to deploy and track the effectiveness of training programs.
• Analyze feedback, learner data, and performance metrics to evaluate training impact and continually optimize learning initiatives.
• Manage and mentor a team of instructional designers and content developers, providing guidance and support in the creation of effective learning solutions.
• Foster a collaborative, innovative environment that encourages creativity and continuous improvement in instructional design.
• Continuously explore new instructional strategies, tools, and technologies to improve learner engagement and program outcomes.
• Develop and refine scalable training solutions that align with future technology implementations and business needs.

Qualifications:

• Bachelor’s degree in Instructional Design, Education, Learning and Development, or a related field (Master’s degree preferred).
• 7+ years of experience in instructional design, e-learning development, or training management.
• Proven experience working with Salesforce Marketing Cloud or similar platforms, with the ability to translate technical functions into effective learning solutions.
• Strong background in facilitating stakeholder meetings, gathering requirements, and making data-driven training recommendations.
• Expertise in instructional design methodologies, including ADDIE, SAM, and blended learning strategies.
• Proficiency in e-learning authoring tools such as Articulate 360, Adobe Captivate, or similar platforms.
• Experience with Learning Management Systems (LMS) and training evaluation tools.
• Excellent communication and presentation skills, with the ability to influence and collaborate with cross-functional teams.
• Strong project management skills, with the ability to manage multiple projects and meet deadlines.
• Leadership experience with a demonstrated ability to mentor and develop junior team members.

We look forward to hearing from you!

Company Name: CreativeNiche

Salary:

Apply for the job!