Inside Sales Representative –

Title of the Job: Inside Sales Representative

Location: Toronto, ON

Job Description: Mirvish Productions is looking for Inside Sales Representative for its new, in-house telemarketing team. To ensure success as an Inside Sales Representative, you should have strong customer service and sales experience and the ability to multitask in a comfortable work environment.Responsibilities:

• Makes outbound telemarketing calls to existing Mirvish ticket buyers (we do not cold call), to encourage patrons to purchase subscriptions.
• Learn details about the shows or packages being sold in order to effectively sell the offerings.
• Answers questions about shows, pricing, package details and other related information.
• Upsells patrons to other package offerings.
• Set up new patron accounts, access existing patron accounts, and manage sensitive patron data in ticketing system.
• Accurately and efficiently enters patron information into ticketing software to process orders.
• Processes credit card payments and troubleshoots any issues that may arise.
• Maintains working knowledge of shows and services sold.
• Contacts patrons in response to correspondence or feedback.

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