Inbound Customer Care – Tech Support – TalentWorldGroup

Title of the Job: Inbound Customer Care – Tech Support

Location: Quebec City, QC

Job Description: Think Global – Expect Amazing! TalentWorldGroup is a Revolutionary Multilingual Contact Center. We are a truly peoples company and we are on a mission to reinvent professional Home-Based Working and build the Workplace of the Future!Position Overview:We are seeking two Remote Technical Support Specialists based in the US for a premium client in the medical field. This is a fully remote/work-from-home position providing technical support to customers.Key Responsibilities:

• Provides customer and internal personnel with operational assistance over the phone.

• Coordinates exchange of customer’s malfunctioning device with operating device when necessary.

• Responsible for online documentation of all customer contact.

• Identifies and assist in implementing any changes necessary to manage the accuracy of the troubleshooting trees and reference material.

• Proactively and continually seeks enhancements to improve customer interface and equipment reliability.

RequirementsInternet:

• Broadband internet connection

• Ethernet-based LAN connection

Hardware Requirements:

• Processor: 1.8Ghz upwards (64bit preferable)

• RAM: 8 GB RAM upwards

• Available Storage: 10Gb minimum

• Preferred Resolution: 1920×1080

• Wired USB Headset

Operating System

• Microsoft Windows: 10 or upwards

• Mac OSX: 11 or upwards

Benefits

• Home-based working with a competitive salary

• Project-based opportunities

• Long-term cooperation agreement

• Career development

• Gamification program (make more money, get holiday paid hours)

Company Name: TalentWorldGroup

Salary:

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