HR & Office Manager – Discover Canada Tours

Title of the Job: HR & Office Manager

Location: Vancouver, BC

Job Description: Are you a dedicated individual with a passion for exploration and adventure? As a full-service Travel Management company, we specialize in providing exceptional local travel experiences coupled with a dynamic and enjoyable office atmosphere. We understand the allure of discovering new destinations, and that’s why we offer fantastic travel perks alongside abundant opportunities for personal and professional growth. Join our team and immerse yourself in a vibrant workplace where your hard work is rewarded and your love for travel is celebrated. Your journey to a fulfilling career starts here.What we offer:

• Travel on our tours and Fams with our activity suppliers
• Discounts on personal travel
• Team events and excursions
• Working in a small company that is constantly innovating and evolving
• Inclusive Multi-national team
• Competitive salary and benefits package
• An open, friendly and energetic work environment where every voice is heard

COMPANY OVERVIEWUniglobe Specialty Travel Ltd. is a local family owned and operated business located in downtown Vancouver. Founded in 1995 we are a full service travel management company and a franchise of Uniglobe Travel International which is a leading provider of travel management services. As part of a large, global organization with agencies in more than 60 countries across six continents, Uniglobe Travel is a recognized brand. We specialize in managing the diverse and changing travel needs of companies and leisure travelers.Discover Canada Tours is a division of Uniglobe Specialty Travel Ltd. We specialize in providing the best experiences in Western Canada through continuously developing innovative year-round tours. Our portfolio of brands under Discover Canada Tours include: Discover Canada Student Adventures, Destination Snow, West Trek, West Trek Social Club, and most recently Discover Vancouver Tours. We focus on adventurers of all ages by committing to provide our guests with unforgettable, authentic travel and sightseeing experiences for the best value. Our objective is to share our love of Canada with the world! Our adventurers are always our top priority and we strive to give each and every adventurer “the time of their lives”.Position OverviewAs the HR & Office Manager you will have the dual responsibility of overseeing key human resource functions and managing our office environment, ensuring operational excellence throughout the organization. You will primarily be responsible for managing a variety of HR activities, including recruitment and onboarding processes, handling employee benefits, ensuring compliance with employment laws and regulations, and organizing events. Additionally you will ensure the smooth operation of our office by managing equipment, supplies, and facility-related tasks. Your efforts will also involve engaging with team members and external stakeholders to maintain an organized and welcoming workplace. The HR & Office Manager reports directly to the Directors. Please note that this role requires the highest sensitivity to confidential matters.Human Resource Management Duties:

• Maintain the work structure by updating job requirements and job descriptions for all positions as well as keeping the organization chart up to date
• Oversee and adjust (when necessary )the recruiting, testing, and interviewing program; assisting managers on candidate selection; conducting onboarding and offboarding, analyzing exit interviews; recommending changes
• Set employees up for success by establishing and conducting orientation and training programs
• Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counselling employees and supervisors
• Maintain a pay plan by conducting periodic pay surveys; scheduling and assisting with job evaluations; recommending, planning, and implementing pay structure revisions
• Maintain employee benefits programs and informs employees of benefits, assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs
• Ensure legal compliance by monitoring and implementing applicable human resource legal requirements; maintaining records
• Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures
• Update and manage our HR system
• Conduct and analyze employee satisfaction surveys to help improve workplace culture
• Ensure consistent employee recognition ensuring cards, events are organized for employee special milestones (birthdays, work anniversaries, etc)
• Assist with internal company communication and be the primary contact for external HR inquiries
• Oversee the Health and Safety Committee, ensuring we have enough committee members and following the guidelines

Office Manager Duties:

• Oversee the procurement, maintenance, and disposal of office equipment.
• Manage and maintain the filing system and a comprehensive inventory of all staff and office equipment, ensuring accurate tracking and efficient allocation of resources to support the daily operations and long-term needs of the organization
• Oversee vendor relationships related to office expenses, ensuring optimal service levels and cost-efficiency
• Manage the company phone, printer, internet plan, and incoming and outgoing mail to ensure all communications needs are met for our employees.
• Be the main point of contact with the building management company in regards to repairs, events, maintenance etc.
• Maintain office efficiency by planning and implementing office policies and procedures
• Manage company events including celebrations, quarterly meetings, and our annual Christmas party, and other employee recognition events

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred
• 3-5+ years of HR management experience
• 2+ years of office management experience
• Strong organizational and planning skills
• Excellent communication and interpersonal abilities
• Proficient in using HR software and office management systems
• Ability to handle confidential information with discretion
• Sense of Fairness, with the ability to balance organizational goals with Employee needs • Business Acumen to understand how the HR and Office Management functions fit into the organization’s strategic plans

Before you apply:Take some time to understand what we stand for through our Mission, Vision, Purpose and Core ValuesUNDERSTANDING OUR MISSIONTo be internationally acclaimed and known as the number one tour company in Canada. When travellers think of Canada, they think of Discover Canada Tours!UNDERSTANDING OUR VISIONSharing our love of Canada with the World. We want to showcase everything we love about Canada and ensure that we provide our guests with an unforgettable, authentic experience for the best value possible. Our adventurers are always our top priority!UNDERSTANDING OUR PURPOSEWe strive to be the leading Canadian tour operator by offering cost-effective, uniquetravel options to adventurers of all ages and budgets throughout Canada; always puttingthe adventurer first. We aim to become a sustainable, environmentally friendly company,giving back to the communities that most need our help.OUR CORE VALUES“Live the Adventure” – Work hard, Play Hard attitude to all life’s adventures.“Teamwork is Dream Work” – Working as a collaborative and accountable team allows us toachieve the impossible. When our goals are achieved we celebrate together!“Go the Extra Mile” – Our Adventurers come first so we aim to give them the “time of their lives” on our trips. We are committed to go above and beyond to achieve this belief.“Have Fun Doing It” – We believe in the importance of a well-balanced and healthy lifestyle. Life is an adventure and we should be having a fun time living it.“Be Good, Do Good” – We are committed to initiatives benefiting society, the environment, local residents and economy, all while preserving the destinations in which we travel.

Company Name: Discover Canada Tours

Salary: $60000 – 75000 per year

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