Head of Commerce Experience – Scotiabank

Title of the Job: Head of Commerce Experience

Location: Toronto, ON

Job Description: Requisition ID: 208514Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.We are seeking a Head of Commerce Experience. Reporting to the VP of Commerce, the successful candidate will help build, grow, inspire, and lead the teams responsible for prospect and client discovery on Scotiabank’s digital storefronts. Working closely with internal teams in Digital, Marketing, Engineering, Business Lines, and Analytics, this role will deliver business results and provide strategic guidance, driving online sales and customer loyalty for the Bank’s products and services. This role will create and lead the Commerce Experience’s team’s strategic vision, develop and lead a forward-thinking roadmap that will define how to best go to market and win in the digital space for prospects and clients, through maximizing technologies, learnings, and existing programs. The successful candidate will have deep knowledge and understanding of MarTech and how to efficiently and effectively leverage Commerce applications as a critical piece of the digital journey to deliver optimized customer experiences. In this role, you will act as a trusted, collaborative, and results-oriented partner who can lead through influence in a large, matrixed organization, while simultaneously coaching and developing a strong team of Digital Commerce professionals in a culture of excellence.The successful candidate should be experienced in large enterprise technology such as content management systems, analytics and performance tracking tools, as well as working within an Agile development organization. Strong people leadership, stakeholder and relationships management skills, and expertise in digital commerce will be keys to success for this role.As the Head of Commerce Experience, you will lead your team to make high-impact decisions, and work in a fast-paced, analytical, and experimentation-driven environment to drive and scale a compelling strategy and roadmap and define key business objectives (OKRs) for the portfolio. Leveraging a deep understanding of market trends, website analytics, you will continually prioritize the direction and desired outcomes for the portfolio to ensure optimal customer experience and deliver strong business results.Is this role right for you?

• Have a proven track record of developing and building a successful digital commerce vision, strategy, and roadmap of initiatives.
• Have experience overseeing operations of all aspects of a commerce website (e.g. site health, digital sales, conversion rate optimization, SEO, regulatory requirements, cyber security, etc.)
• You are a thought leader and industry expert in the Digital Commerce space, act as a change agent within the organization, evangelizing the value of digital storefronts as a core channel, and effectively communicating your vision and results.
• Have strong knowledge of commerce technological product suites with a focus on Adobe Experience Manager, Adobe Target, Adobe Analytics, Adobe Journey Optimizer, Real-Time CDP, etc.
• Future focused, personalization subject matter expert, ready to advocate for experiences that span from low-hanging fruit to leap-frogging innovation.
• Able to strategically influence across a matrixed organization to achieve best-in-class user experiences.
• Develop and grow talent through effective mentoring and succession planning for key talent.
• Collaborate with cross-functional teams, including engineering, analytics, marketing and sales, UX/UI, business lines, and other product teams to deliver high-quality digital banking website experiences.
• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Engage & cultivate relationships with key stakeholders from across business line and leadership partners.
• Continuously perform customer need analysis and understand business pain points. Identify the biggest points of friction and problems to solve in the discovery phase of the user journey to best serve prospects and clients.
• Attentive in helping your team prioritize, negotiate, and remove obstacles to ensure quality delivery.
• Practice and encourage data informed decision making & hypothesis driven user experimentation and experiences in the team and across the organization.
• Must be able to craft and deliver compelling, persuasive, and effective narratives and presentations to senior leaders and stakeholders.
• Actively pursues effective and efficient operations of respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Do you have the skills that will enable you to succeed in this role?

• 10+ years of experience in a digital commerce/eCommerce role, with at least 3 years in senior level roles leading large teams. Financial Institution experience is preferred but not required.
• Deep domain knowledge and experience in data, analytics, and personalization.
• A proven knowledge of the digital banking commerce ecosystem and the Canadian landscape.
• Managed multiple key stakeholders and collaborated successfully across an enterprise.
• You have built a customer-centric, digital commerce vision in your past roles and have successfully achieved it through a sound execution strategy and roadmap.
• Strong problem solver with the ability to influence and inspire a cross-functional team to reach ambitious goals and targets.
• You have a curious and experimental mindset to drive innovation and business results.
• Strong verbal and written communication skills with the ability to engage and influence stakeholders across different levels in the organization.
• You are comfortable and effective leading through significant complexity and pace. A leader who can provide clear direction and foster positive team engagement in a fast-paced environment.
• Experience in hiring, coaching and leading experienced professionals and managers.
• Excellent organizational and analytical skills with strong attention to detail.
• Experience working with Enterprise technology, preferably Adobe tech products (e.g. Adobe Experience Manager (AEM), Adobe Analytics, Adobe Target, etc.).
• Experience with Agile methodologies.

in it for you?

• Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations – We value the unique skills and experiences

brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. * A hybrid-friendly work environment will provide you with the flexibility to perform at your best.

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one. * Dynamic Office – Fully equipped gym, showers, games room, bowling alley, micro market, free tea & coffee, universal washrooms, wellness rooms, and lots of space for team collaboration.

• Community Engagement – no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Company Name: Scotiabank

Salary:

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