GMR Guest Services – Guest Service Representative – Grouse Mountain

Title of the Job: GMR Guest Services – Guest Service Representative

Location: North Vancouver, BC

Job Description: Job Title: Guest Services Representative
Location: North Vancouver
Department: Guest Services
Reports to: Manager, Guest Services
Role Status: Full and Part time – Seasonal
About Us
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.
Job Summary
We are looking for team members with excellent people skills, are highly organized and have a passion for the outdoors and recreation. The best Guest Service representatives have strong communication skills, patience and a drive to make a difference for our visitors. Job tasks are varied by the day and season and include booking programs, passes, tickets and other activities. This customer service department is fast paced, demanding but fun.
Essential Job Functions:Responsible for responding to guest inquiries, resolving guest concerns and making recommendations during the purchase of guest experience passes
Process sale transactions via cash, credit and debit; balance floats, and complete cash close-out procedures
Drive the sale of products by achieving or exceeding sales targets
Knowledgeable about our products, services, and promotions
Answer inbound phone calls, making outbound sales calls, identifying and resolving caller needs, and providing information through our onsite Call Center
Assist with off-site events and marketing/sales initiatives
Maintain sales records and files and ad hoc reporting as needed
Maintain basic housekeeping standards; ensuring the Guest Services offices and washroom facilities are cleaned/sanitized and well presented
Perform all other duties as assignedRequired Qualifications and AbilitiesA minimum of one (1) year in customer service preferred
Experience handling cash transactions via cash, credit and debit an asset
Previous call center experience an asset
Secondary Language Skills an asset (Spanish and Mandarin preferred)
Must be personable, friendly and outgoing with excellent customer service skills
High energy and a strong work ethicCompensation and Benefits$18.44 – $21.57 per hourAll positions are eligible for the following benefits and perks:Free Seasonal Access Pass
Discounts at the resort’s restaurants, retail, and rental outlets
Referral Bonus Program
Public Transit subsidies
Free or discounted lift tickets at many other resorts (winter/summer)
Access to free Employee and Family Assistance Program
Excellent training and professional development
Northland Properties friends and family discounts program including hotels, restaurants, and recreation.Full-time, year-round positions are also eligible for these:Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
RRSP matching plan after 1 year of service
Free access passes for dependentsDisclaimer
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.Equal Opportunity Employer
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Company Name: Grouse Mountain

Salary: $18.44 – 21.57 per hour

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