Global Security Operations Center Coordinator – GardaWorld

Title of the Job: Global Security Operations Center Coordinator

Location: Ottawa, ON

Job Description: Ready to be part of the great GardaWorld team?Reporting to the Branch Manager, the Global Security Operations Center (GSOC) Coordinator oversees and leads the highly specialized GSOC team to deliver unparalleled security services, ensuring operational excellence and adherence to the highest industry standards. This role requires a strategic vision and a commitment to continuous improvement, focusing on quality assurance, client relationship management, strong communication, time management, attention to detail, and team leadership.Job responsibilities:

• Ensure seamless 24/7 operations focused on threat detection and risk assessment
• Establish and maintain positive relationships with clients, ensuring all communications are professional and addressing any concerns promptly to ensure resolution is satisfactory.
• Oversee the quality of work performed by the team, conducting regular audits and providing feedback to enhance performance. Continuously evaluate and improve GSOC processes and procedures to increase efficiency and effectiveness.
• Establish and enforce stringent security protocols and develop comprehensive crisis management plans.
• Assist in conducting & coordinating OSINT, research requests, and event/risk assessments to increase the client’s awareness on threats & safety concerns.
• Provide detailed reports to senior management and clients with insights, metrics, and recommendations to enhance security measures. Ensure effective communication channels are maintained.
• Process timesheets and monthly expense reports.
• Manage the 24/7 coverage of the GSOC.
• Any other related tasks.

Job requirements:

• Experience in threat detection and risk assessment
• Must be well-versed in current technologies and open-source search methodologies.
• Ability to maintain a professional demeanor during stressful situations
• Must be able to quickly adapt and excel in dynamic situations
• Demonstrated organizational and time management skills
• Successful client management experience
• Bilingualism (English and French), strongly preferred
• Must be a competent user of Microsoft Suite and Google Suite

• This is not a cybersecurity role *

INTQCGardaWorld: Make the world a safer placeGardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Company Name: GardaWorld

Salary:

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