First Year Coordinator – University of Toronto

Title of the Job: First Year Coordinator

Location: Toronto, ON

Job Description: Date Posted: 10/04/2024
Req ID: 39989
Faculty/Division: Faculty of Applied Science & Engineering
Department: APSC Administrative Units
Campus: St. George (Downtown Toronto)
Position Number: 00025157Description:About us:The First Year Office helps incoming students make a successful transition to a new and exciting learning environment at the Faculty of Applied Science and Engineering. Our staff enjoy guiding and assisting students. We aim to give incoming first years students the tools needed to make informed decisions during this transition period and plan their remaining years at the University with ease.Your opportunity:As part of the First Year Office team, you will have the opportunity to work collaboratively with faculty, students and staff to provide a transition experience for first year engineering students that supports a thriving framework that encompasses engaged learning, academic determination, positive perspective, social connectedness, and diverse citizenship. You will be the first point of contact for new incoming students and will have the opportunity to welcome students into the engineering community, provide guidance, and facilitate connections. The First Year Office provides student support through front-line advising, in depth academic advising, and transition and student success programming. The First Year Coordinator is also part of the Faculty of Applied Science and Engineering Student Services team that is dedicated to professionalism and delivering a high standard of service in all of its operations.Your responsibilities will include:

• Acting as the first point of contact for general enquiries to first year students
• Organizing materials for First Year related workshops, conferences and/or events
• Creating and updating student records
• Collating and organizing data for various reports
• Coordinating appointments to ensure urgent situations are given priority
• Resolving issues within the scope of the role and escalating problems as required

Essential Qualifications:

• Bachelor’s Degree or acceptable combination of equivalent experience
• Minimum two years’ recent and related experience in a front-line service role working directly with students providing program and course information in a university or educational environment
• Experience providing front line student support and providing information regarding admissions, fees, enrolment and other student related issues
• Experience working with ROSI and Degree Explorer or equivalent student information systems including extracting information, reports, updating records, etc.
• Experience with Faculty of Applied Science & Engineering academic policies, procedures, regulations and program offerings
• Excellent communication (verbal and written) and interpersonal skills
• Intermediate skills in Microsoft Office products including Excel, Word and PowerPoint
• Ability to work independently and as a team member
• Proven ability to exercise judgment, tact, diplomacy
• Ability to manage multiple tasks and meet deadlines
• Ability to exercise patience, compassion, sympathy, and empathy are key
• Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment

Assets (Nonessential):

• Experience creating databases and developing and maintaining websites is a strong asset

To be successful in this role you will be:

• Approachable
• Diplomatic
• Organized
• Possess a positive attitude
• Problem solver
• Resourceful

Note:This role is not currently eligible for a hybrid arrangement, pursuant to University policies and guidelines, including but not limited to the .Closing Date: 10/16/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 — $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Recruiter: Julia ChouLived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.If you require any accommodations at any point during the application and hiring process, please contact .

Company Name: University of Toronto

Salary: $66715 per year

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