Field Engineer Lead – Hub International

Title of the Job: Field Engineer Lead

Location: Toronto, ON

Job Description: ABOUT US
At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.Day to day responsibilities:

• Review and prioritize incoming work orders based on urgency, location, and field engineer availability
• Optimize field engineer schedules to minimize travel time and maximize efficiency
• Maintain central point of contact responsibilities to ensure field engineers have the necessary tools, equipment, and information for each job
• Manage third-party vendor relationships and develop detailed scopes of work for each project; review and approve vendor-submitted scopes of work to ensure they meet company standards
• Adhere to company protocols while maintaining core internal processes documentation
• Tracking project progress and collaborating with leadership for updates and direction

Requirements:

• 10+ years of experience within field engineering processes
• Strong coordination, scheduling, and documentation experience
• Strong attention to detail
• Great communication
• Highly organized
• General knowledge of low voltage cert (LVD Cert), or experience in network support
• General knowledge of installation, break/fix experience
• Strong documentation creation and management, administrative skills, and building documentation for processes taken
• Associate’s degree in IT-related field

Pluses:

• Customer service experience
• M&A experience, understanding of M&A processes
• A+ Certification
• QA for documentation created by the team

JOIN OUR TEAM
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.Department M&ARequired Experience: 10-15 years of relevant experienceRequired Travel: Up to 25%Required Education: Associate degree (2-year degree)

Company Name: Hub International

Salary:

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