Experiences Supervisor, Immersive Tours – Centre PHI

Title of the Job: Experiences Supervisor, Immersive Tours

Location: Montreal, QC

Job Description: Diversity, Equity and Inclusion
At PHI we value diversity and encourage, in particular, autochthonous people, black, racialized, deaf or disabled people, members of the 2SLGBTQIA+ community and people of diverse gender identities, to apply to PHI and live their uniqueness to the full whatever their ancestry, origin, identity characteristics or form of self-expression.
HR and managers involved in recruitment are committed to doing their utmost to contribute to a diverse and inclusive workforce and workplace, where systemic racism, prejudice and discrimination are not tolerated.
ABOUT PHI
PHI: PHI encompasses the PHI Centre, PHI Studio, artist-in-residence programs and the PHI Foundation for Contemporary Art. Thanks to an eclectic program and a predilection for content creation, PHI promotes unexpected encounters between artists and audiences.
ABOUT PHI STUDIO
PHI Studio specializes in the production and development of original content, as well as the marketing and distribution of immersive experiences. It is a catalyst for innovation, bringing together artists, creators, directors and producers.
JOB OVERVIEW
Under the supervision of the Director of Operations at PHI Studio, the Experiences Supervisor, Immersive Tours ensures the smooth overall operation of the exhibition. This person is responsible for managing on-site staff and serves as the key point of contact to ensure compliance with rules, procedures, and policies while providing human support to the teams.
They collaborate with other departments to optimize operations and offer ongoing support with logistical needs, staffing, technical aspects, communication, and ticketing. Additionally, they are responsible for ensuring excellence in customer service and visitor experience, as well as maintaining a safe and healthy work environment at all levels for the staff.
MAIN RESPONSIBILITIESImplement the necessary tools to ensure the reliability and quality of daily operations.
Ensure an adequate number of trained personnel are present on-site to support activities by participating in the planning and recruitment of staff.
Plan the training of customer service teams in collaboration with the Ticketing Manager and the Visitor Services Manager.
Communicate and comply with health and safety standards, ensuring the implementation of safety protocols for both the public and staff.
Contribute to the drafting of necessary documents for the smooth running of activities: emergency procedures, guides, performance tracking tools, etc.
Oversee the proper functioning of on-site operations (Reception, Ticketing, Shop, Café, Venue, Security, Cleaning, Snow Removal, Maintenance, etc.).
Ensure that spaces are safe, clean, and operational during public opening hours.
Participate in the selection of service providers for the operational maintenance of the venue: cleaning, plumbing, pest control.
Collaborate with service providers to guarantee the quality of services provided and maintain mutually beneficial relationships.
Act as an intermediary between the site team and upper management.
Coordinate venue activities with the marketing team to ensure operational consistency.
Develop and implement strategies to improve internal communication and strengthen team engagement.
Ensure the implementation and management of employee recognition and appreciation mechanisms.
Keep the inventory of various equipment up to date and ensure their proper condition.
Ensure that the public receives impeccable customer service and a high-quality experience.
Perform any other related duties as required.
REQUIRED QUALIFICATIONS
Minimum academic requirements: College diploma (DEC) or equivalent.
Professional certification(s) required: First Aid Certification.
Minimum years of experience: 3 years
REQUIRED SKILLSVarious combinations of education and relevant experience may be considered.
Experience in team management, conflict management, operations, coordination, or related fields.
Excellent interpersonal skills and the ability to create and maintain human relationships, focused on quality and people (clients/staff).
Strong leadership, team spirit, and a positive attitude, with the ability to manage stress and pressure.
First Aid certification (possession of it or commitment to obtaining it quickly).
Proficiency in French and English, both spoken and written, for communication with teams and the public.
Proficiency in Google Suite and Microsoft Office tools.
Comfort with using various technological equipment and software.
Experience in…culture, entertainment, immersive experiences, or art exhibitions is an asset.
Knowledge of general HR policies is an asset.
Availability to work evenings and weekends.
Please send your resume and a cover letter, mentioning the job title in the subject line of the email.
We thank all applicants for applying. Only those selected for an interview will be contacted.Requirements

• Important – First Aid Certification
• Essential – 3 years of Experience in team management

Centre PHIABOUT PHI PHI is a multidisciplinary artistic hub located at the crossroads of art, film, music, design and technology. Focused on the art and audiences of tomorrow, the organization covers a spectrum of impactful art by focusing on collective…

Company Name: Centre PHI

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