Employee Service Administrator I (ESA I) – Telus

Title of the Job: Employee Service Administrator I (ESA I)

Location: Victoria, BC

Job Description: DescriptionPosition Overview:Who We Are: TELUS Employer Solutions, (TES) is a leading provider of HR Business Process Outsourcing (BPO) and innovative Talent Development solutions, with demonstrated experience delivering this suite of services to the public and private sector. We deliver the expertise and technology to enable our customers to focus on HR strategy and support their core business.Our core business is the delivery of fully integrated Human Resources, Payroll and Payroll related services, Employee Contact Centre and Application Management Services.Who You Are: Each day, you walk into work ready to learn, grow and innovate. You will be responsible for providing payroll administrative support and advice to internal and external clients. As an Employee Service Administrator, you are responsible for verifying, processing and maintaining payroll-related documentation in your area of specialty within established time and quality standards to ensure high levels of client satisfaction.If you are ready to join one of Canada’s top employers, read on…Responsibilities:

• Verify, process and input payroll-related data in area of specialty within established time to ensure high levels of client satisfaction
• Processes client transactions within established time and quality standards
• Confirms data accuracy and maintains appropriate controls for audit verification
• Understands sensitivity of client information and maintains client confidentiality
• Monitors and maintains various client databases
• Prepares routine correspondence
• Ensures that plans are administered in accordance with plan provisions, client policies and legislative requirements
• Facilitates problem resolution for clients
• Follows up and resolves items of discrepancy and processes problems within area of responsibility based on standard work procedures

QualificationsRequired Knowledge:

• Knowledge of applicable legislation relating to employee compensation (i.e. Income Tax Act Workers Compensation Act, Employment Standards Act)
• Word processing, spreadsheet and e-mail applications (preferably Microsoft Suite: Word, Excel, Outlook)
• PeopleSoft, Time & Labour, Time on Line or related payroll and timekeeping systems would be an asset

Required Skills & Abilities:

• Working with a union environment and collective agreements would be an asset

Required Professional Designation/Certification:

• Post-secondary education in Human Resources, Business, Accounting, or equivalent experience
• Payroll certification

Required Experience:

• 2-3 years payroll administration, benefit or an accounting, or related skills and experience would be an asset

An eligibility list may be established.Salary Range:Performance Bonus or Sales Incentive Plan:Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.People & Culture, Finance and Corporate AffairsAcross People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​We are honoured to be recognized82%
2023 engagement score140,000+
Team members worldwide12
# of years voted One of Canada’s Best Corporate CitizensAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Company Name: Telus

Salary:

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