Donor Care Representative (6-month contract) – Make-A-Wish Foundation

Title of the Job: Donor Care Representative (6-month contract)

Location: Toronto, ON

Job Description: “The best prescription I’ve ever given is a wish.”-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® CanadaWHAT IS YOUR BIGGEST WISH?Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you!Make-A-Wish^® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child’s wish to life because a wish is an integral part of a child’s treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.“It’s been wonderful to have this wish to look forward to… It’s wonderful to see (Rowan) with something that brings him pure joy after all he’s been through and missed out on!”–Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.MISSION, VISION AND VALUESOur mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child.Our values are Child-Focused, Integrity, Impact, Innovation, and Community.WHAT’S IN IT FOR YOU?

• Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
• A collaborative team environment where you feel valued and inspired
• Work/life balance and flexibility
• Employee Wellness Program
• Corporate discounts
• Continuous learning, development and internal training opportunities
• Fun employee activities, contests, and more!

Make-A-Wish^® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day!WHERE YOU COME INWe are looking for a Donor Care Representative to join our team at Make-A-Wish Canada. Reporting to the Donor Care Team Lead, Phone Operations, the Representative is a key contributor to the Make-A-Wish Canada Mission by providing excellent customer service by answering donor inquiries via phone and email. In addition, this role is responsible for supporting the entry of all constituent and donor data accurately and promptly into applicable customer relationship systems and ensure receipts, acknowledgments and other applicable stewardship communications are delivered in an accurate and timely manner.This role can be based out of Pickering or Toronto and is a full-time, 6-month contract, hybrid position.WHAT YOU WILL DO

• Provide exceptional customer service in person and via phone and email, regarding a variety of fundraising, mission and stewardship inquiries.
• Responsible for accurate data entry and management into customer relationship management systems (Donor Drive & Salesforce) as it relates to entering donations, updating payments and updating/adding constituent records across Make-A-Wish Canada.
• Facilitate the issuance of tax receipts (original/replacements), acknowledgement cards, and other stewardship communications.
• Maintain integrity of CRM system by complying with data integrity standards and policies.
• Maintain positive and collaborative relationships with internal team members to ensure donations are accurately reviewed and completed in a timely manner.
• Work closely with the Revenue Development, Finance and CRM Systems teams.
• Other duties as assigned.

WHAT YOU BRING

• Post-Secondary education in a related field or equivalent combination of training, education and administrative/data entry work experience.
• 1-2 years of experience in a data entry environment. Database data entry & reporting required.
• 1-2 years of customer service experience is an asset.
• Excellent organizational skills and attention to detail, with strong ability to plan, prioritize and multi-task in order to adhere to deadlines and shifting priorities.
• Exceptional customer service, communication, and problem-solving skills.
• Ability to manage large volumes of data entry on an ongoing basis.
• Ability to handle highly confidential and sensitive information.
• Strong experience working with Microsoft Office applications required, especially Excel and Word.
• A clear Criminal Background Check will be required.

YOUR WORK ENVIRONMENT

• Hybrid schedule (2 days in-office, 3 days remote weekly) with occasional requirements to work outside of regular office hours.
• This position requires flexible working hours to ensure we manage donor inquiries across all time zones in Canada. Donor Care hours of operation are Monday to Friday, 8am to 6pm EST, and each member of the Donor Care team works 8 hours per day within that range.

Physical/Mental Effort

• Work under pressure of deadlines, with a high-volume workload, and with multiple demands and changing priorities.

Our Commitment to IDEAMake-A-Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply.How to applyIf everything you’ve read so far sounds like you, we encourage you to apply now! The deadline to apply is October 21^st, 2024, at 11:59pm ET.To apply, please navigate to: https://jobs.dayforcehcm.com/en-CA/makeawishca/CANDIDATEPORTAL/jobs/696Make-A-Wish Canada provides equal opportunity in employment and encourages applications from all qualified candidates. Reasonable accommodations due to disability are available on request at any stage of the hiring process.Recruitment processOur recruitment process is swift in pace. Once applications are reviewed, we will contact our shortlisted candidates. Our typical process includes a phone screen, one or two interviews, and reference checking, followed by an offer and a criminal background check for the successful candidate.We would like to thank all applicants for their interest in working with us!ABOUT MAKE-A-WISH® CANADASince 1983, Make-A-Wish Canada has granted over 38,500 wishes across the country, over 1,000 last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world’s leading children’s wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide.JOIN OUR ONLINE COMMUNITYFor more information on how you can support Make-A-Wish^® Canada or get involved please visit our website at makeawish.ca.

Company Name: Make-A-Wish Foundation

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