Director, Sales Applications – Four Seasons Hotels

Title of the Job: Director, Sales Applications

Location: Toronto, ON

Job Description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.The Director of Sales Applications, leads a team of managers, analysts, vendors and consultants as required, to achieve the Sales roadmap and priorities, lead project decisions and delivery, lead day to day platform and environment operations and grow the team’s collective skills capability.The role is the IT Business Partner for the Global Sales, Sales Operations. The Director will oversee requirements intake into the IT department, and orchestrates IT, project sponsors, daily stakeholders and any vendor partners to deliver value and achieve results.,The Director manages cross functional teams, oversees existing environment operations and stability, and lead projects of varying size – across Four Seasons’ Tier 1 platforms for B2B CRM, and Collaboration. This includes developing business requirements and technical specifications, navigating current and future state options and transitions, managing IT financial responsibilities, monitoring and guiding platform operations and support, leading platform-related data, governance, and process initiatives, and leading testing, delivery and retrospective reviews as required. The expectation for this role includes all aspects of people management in support of these efforts.This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Senior Director, Customer Relationship Management and Residential Technologies. This role involves interactions with primarily internal stakeholders at various levels.What You’ll Be DoingStrategy and Planning:Leads IT contribution to the Sales technology roadmap – within context of our Four Seasons enterprise strategic plan.Represents and effectively communicates Sales priorities to IT.Represents and effectively communicates platform considerations, decisions, risks, options, opportunities, TCO to Sales’ and IT leadership.Leads effective resource planning and allocation toward Business Unit needs.Contributes to Sales architecture and decision process.Creates and manages a cadence of communications, intake planning and resource and key project planning with BU stakeholders.Operational and Systems Management:Proactively manages platform operations, availability, support queues and the teams responsible for these, identify new solutions, approaches and processes as required.Leads and manages internal team, vendors and consultants in achievement of Business Unit and broad Four Seasons needs.Optimizes the operating environment to deliver reliable, scalable, well- architected and supportable business solutions.Presents opportunities for efficiency, automation, standards and improvement.Grows and maintains an in-depth knowledge of sales technology, tools and systems, including Four Seasons’ platforms and comparable market solutions.Brings platform and IT market insight and added value to the Business unit(s).Leads, prepares and manages Capital + Operating project budgets, including timely budget updates and using proactive cost management processes.Leads, prepares and manages Global Programs and related budgets, as required on an annual and ongoing basis.Leads IT in working with the business units on the development and implementation of new platform,, operations, and data-related business processes.Partners with business leads to support and implement communications, process, training and best practices to support business related applications.Raises and assists in implementing data and process standards as required.Project & Delivery Management:Leads team for discovery efforts and requirements gathering and prioritization on a project-by-project basis.Lead IT and business unit efforts to determine project budgets, phases, workstreams, impacts, risks, outcome criteria, metrics and resources required.Facilitate evaluation and analysis options with Business Unit stakeholders to select reliable, scalable, well-architected, and supportable business solutions.Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.Lead delivery management via internal teams and/or our consulting and vendor partners.Manage IT team through project, budget, and resource tracking.Ensures completion of documentation as part of delivery.Conducts x-functional retrospective reviews post project completion.Vendor Management:Proactively establishes strong vendor partner relationships for best understanding and implementation of vendor offerings in achievement of Business Unit objectives.Manage appropriate cadence of monthly and/or quarterly vendor communications.Holds vendor accountable for achieving committed objectives and outcomes in Four Seasons’ best interest.Manages vendor contracts, billing accuracy, and resource accountability.Team Management:Demonstrates leadership in Four Seasons’ commitments to DEI (Diversity, Equity, and Inclusion), our EVOLVE Framework, and the Golden Rule.Leads development of individual skills and organizational capabilities.Creates and fosters “one team” mentality with stakeholders, vendors, and extended IT team members.Conducts performance reviews to ensure growth and efficient operation of the team.Leads and coaches on all aspects of hiring, training, development, evaluation, talent management, compensation, etc., including attracting and retaining top talent at Four Seasons.Relationship Management:Lead strong relationships with BU, all cross-functional stakeholders and within IT.Manage and maintain positive on-going relationships with our consultants and vendor partners.Addresses areas of challenge or disagreement in professional and proactive fashion.Who You AreStrong organizational skills, with keen attention to detail and ability to lead and organize work, across multiple teams, aspects, and inputsStrong oral and written communication skills, strong presentation skills, with ability to create vision and buy-inStrong abilities to generate options and problem solve in difficult situationsHighly self-motivated and directed.Ability to effectively prioritize and execute tasks while under pressure.Proven experience with business requirements analysis, verification, and methodology development.Experience overseeing complex environment operations and stability.Experience overseeing the design, delivery and implementation of business solutions, systems, and products.Demonstrated project management skills including planning, organizing, and managing resources.IT financial skills including ROI, Total Cost of Ownership, annual & project budget, capital & operating principals.Understanding of application development and software development life cycle concepts.What You BringCollege diploma or university degree in Information Systems, Computer Science, Engineering or Business Administration10-15 years IT and Sales-related IT experience, in both hands on and leadership roles, demonstrating proven IT team management, stakeholder relationship management, complex project delivery, innovation, and run operations management skills.Experience will be in a global, enterprise setting in support of enterprise B2B or B2C sales teams, representing platforms with 2-3K user base.Platform experience will include a highly integrated Salesforce or other CRM, extensive Azure/Power BI reporting, an incentive compensation management solution such as Xactly or Varicent, Marketo, data pipelines, legacy replacement, SQL server, Python, Java, C/C#.Experience and understanding of Amadeus Delphi would be an asset.Prior people management and development experience is a must have.Experience and knowledge of:Architecture, roadmap, systems integration principlesSalesforce Administrator, Data Architect, B2B/B2C Solution Architect CertificationsIncentive Compensation Platoforms eg. Varicent or XactlyAzure, Power BI + Power Platform CertificationsHospitality Platforms: Amadeus ASEM and Meeting Broker, Marketo, Opera, Cvent hospitality solutions, Event Diagramming Tools, Catering Solutions.Complex Operational and project delivery experience, leading self and others, working with both internal and 3rd party teamsData analytics and business intelligence skills and concepts, including but not limited to – ETL, database, warehousing, data flows, report-building, visualization layer dashboards and KPIsEnvironment and change management leadershipServiceNow + queue managementSQL Reporting ServicesAD group management, provisioning and securityMicrosoft Office Suite, with strong ExcelJira, TestRailProject management tools and techniquesThis role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Company Name: Four Seasons Hotels

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