DEPUTY CHIEF TECHNOLOGY OFFICER DIGITAL BUSINESS AND ENTERPRISE APPLICATIONS – City of Toronto

Title of the Job: DEPUTY CHIEF TECHNOLOGY OFFICER DIGITAL BUSINESS AND ENTERPRISE APPLICATIONS

Location: Toronto, ON

Job Description:

• Job ID: 50739
• Job Category: Information & Technology
• Division & Section: Technology Services, Technology Services Delivery
• Work Location: Metro Hall, 55 John St, Toronto, M5V 3C6
• Job Type & Duration: Full-time, Permanent Vacancy
• Salary: $192,741.00 – $245,000.00.
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 27-SEP-2024 to 18-OCT-2024

The City of Toronto is the fourth largest city in North America and the fourth largest government in Canada, with a highly diverse and multicultural population. In addition, the City of Toronto has several agencies and corporations including the Toronto Police Service, Toronto Public Library, and the Toronto Transit Commission, which make up the broader municipal organization.Consistently ranked one of the world’s most livable cities, Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities.Toronto is a global leader in technology, finance, film, music, culture and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City Divisions, agencies, boards and corporations to deliver client centric business solutions and secure, reliable IT infrastructure.Embarking on a transformative journey, the Technology Services Division is reshaping its culture and service delivery approach, focusing on four key priorities:

• Build Resilient Foundations: Establish a robust, reliable, and secure technology infrastructure.
• Deliver User-Centric Solutions: Provide enterprise-grade modern solutions with a focus on user experience.
• Harness Data Power: Utilize data to drive operational processes and informed decision-making Citywide.
• Empower Stakeholders: Engage and empower stakeholders to foster a culture of agility and innovation.

Reporting directly to the Chief Technology Officer this role provides strategic leadership in the design, development, and execution of core software development, integration services, and solution delivery. The position also oversees enterprise systems program leadership across the City of Toronto.This role is pivotal in advancing core city services by leading divisional systems programs, supporting the technology needs of City Council priorities, and offering thought leadership in solution design, platform engineering, and the modernization and rationalization of the existing system landscape.Specifically, you will provide leadership in the areas of:Design & Delivery Leadership:

• Spearhead core delivery programs for the City of Toronto, driving digital experience, corporate systems, platforms, and divisional applications.
• Develop and implement IT capabilities for both internal and external stakeholders, enhancing platform adoption as a strategic enabler while meeting the evolving technology needs across the City of Toronto.
• Lead core development and integration efforts across multiple domains, ensuring successful delivery and outcomes of the Technology Service IT work program.
• Oversee the implementation and sustainment of solutions across business solutions, digital services, enterprise, and business platforms.
• Develop and deliver on application modernization roadmaps in partnership with infrastructure, program delivery, cyber and business teams.
• Champion solution design practices across direct and indirect programs through a unified resource and capability model.
• Establish and apply standards across applications and technology solutions, aligning with organizational policies while adopting a practical approach to achieving key objectives and mandates.
• Design and implement technology programs that enhance overall business performance, aligning with long-term strategic goals, ensuring compliance, and fostering operational excellence.
• Establish governance frameworks and performance metrics to monitor and evaluate system delivery effectiveness, driving accountability and continuous improvement.

Modernization & Transformation:

• Drive the division’s vision by advising senior management on leveraging technology to enhance business processes, achieve strategic goals, and reduce costs.
• Lead the strategy, delivery, and implementation of large-scale capabilities, including digital services, divisional application development, public-facing services, open data platforms, and solution architecture and design servicesin support of corporate and Council priorities.
• Champion cloud migration and automation strategies in support of priority programs, scaling capacity and astute financial management.
• Lead the digitization of key platforms, building on current digital assets, expanding across divisional and city services, corporate platforms, legislative priorities, and corporate & financial platforms.
• Develop and implement change management strategies to facilitate the adoption of new technologies, minimizing disruptions and maximizing benefits realization.

Partner & Council Engagement:

• Collaborates with finance and procurement teams to optimize supplier relationships.
• Stay current on City Council agendas, corporate priorities, and divisional business needs, ensuring alignment between the Technology Services Division and core city operations.
• Promote best practices in innovative solution delivery and deployment, initiating and directing research in new technology development, methodologies, and trends to support Technology Services’ mandate and service delivery objectives with partner divisions.
• Work closely with the CTO, peers, and City leadership to identify and capitalize on opportunities where technology can add value to support program operations and strategic objectives.
• Provide strategic advice to senior management on corporate systems delivery and technology trends, influencing key initiatives and decision-making processes.

Culture and Team Leadership

• One Team: Cultivating a sense of unity where each member understands their purpose and impact.
• Performance & Resiliency: Building high performance and resiliency through modeling standards, trust, transparency, and respect.
• Creativity and Innovation: Encouraging creativity and innovation by welcoming diverse perspectives, promoting healthy debate, and questioning the status quo.
• Equity and Accountability: Respecting each other’s ideas and leaning into equity and accountability, creating a sense of independence and ownership.

Key Qualifications:

• Extensive experience leading enterprise solutions and delivery team within a large complex environment.
• Extensive experience building roadmaps, programs, and strategy for technology modernization.
• Considerable experience leading large, complex projects; ability to advance large-scale programs and projects.
• Considerable experience leading a high performing team through change, ensuring continued successful service delivery.
• Proven ability to develop strong relationships and work collaboratively, with strong influence and advisory skills.
• Experience managing unionized staff is an asset.
• Effective communication skills with ability to communicate to both technical and non-technical stakeholders, senior leaders, and governing bodies.

Equity, Diversity and InclusionThe City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to .AccommodationThe City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City’s .

Company Name: City of Toronto

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