Customer Support Representative – Ace Management Group

Title of the Job: Customer Support Representative

Location: Toronto, ON

Job Description: Ace Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel our client’s excitement as their direct point of contact. We need someone in this role who has successfully built, coordinated, and executed client projects from inception to completion. Our ideal candidate has a hunter-mentality and is not afraid to roll their sleeves up.What You Will Accomplish Every Day:

• Meet sales, service, quality and productivity objectives
• Responsible for interacting with new and existing customers and clients
• Conduct needs analysis and provide advice to customers by effectively communicating the value and benefits of the products and services offered by our clients
• Provide a high level of service, build relationships and provide accurate information and the appropriate solutions to new and existing customers
• Raise issues, concerns and trends to the leadership team
• Maintain a high level of product knowledge, operational process and services

What You Bring to the Role:

• Bachelor’s degree from accredited college or university
• 2-4 years of experience working in the business-sphere in a client-facing role
• Team player able to work effectively and collaboratively to meet goals and client deadlines
• Exceptional student mentality with the ability to ‘think on your feet’ and make educated and responsible decisions quickly
• Thrive in a fast-paced, entrepreneurial environment
• Pragmatic mindset, but can also bring a sense of creativity to the role to drive innovation amongst the team

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Company Name: Ace Management Group

Salary:

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