Customer Success Administrator – Quadient

Title of the Job: Customer Success Administrator

Location: Vancouver, BC

Job Description: Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We want you to join the growing team; come and be a part of our EPIC family!We are looking for a Customer Success Administrator. One of the significant ways we differentiate ourselves from our competitors is by providing an amazing customer experience. You will be assisting the Customer Success Manager with daily administrative tasks to ensure everything is completed in a timely manner. Your job is to ensure that nothing slips through the cracks and progress is made.Your role in our futureWrite and send email cadences to customers on behalf of the Customer Success ManagerCreate and fill out cases on salesforce for various departmentsCreate and send change orders via Docusign to customersFollow up with customers on applications, signatures and other tasksSubmit customer applications to our payment partnerOnboard new vendors for different customersWork with our payment partners and monitor progress on application and vendor submissionEnsure that salesforce opportunities and implementations are updated dailyFollow up with various departments to ensure progress on internal tasksYour profileBachelor’s degree ideally in technology, business administration or business management1-2 years of administrative experienceExperience working for a SaaS company or a start-up would be considered an assetBasic knowledge of accounting and paymentsYou have strong organizational and planning skillsStrong attention to detail and not let anything slips through the cracksYou possess exceptional written and verbal communication skills and outstanding phone presence with the ability to remain calm under pressure. English is mandatory, other languages will be considered an assetYou apply your strong interpersonal skills and ability to establish rapport to both customers and colleagues while maintaining integrity and honestyApply effective listening skills to understand needs beyond the question of the customerCritical thinking and ability to resolve complex situations are key to the success in this roleYou are not a developer but you are able to discuss and give your input on technical issues, the same way you are able to explain technical issues to non-technical peopleBonus Points If:You have used accounting softwares, such as Sage Intacct, Netsuite, Quickbooks, etc.Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.Help shape the future of customer communications. Apply now.

Company Name: Quadient

Salary:

Apply for the job!