Customer Service Representative – Quantum

Title of the Job: Customer Service Representative

Location: North York, ON

Job Description: Nº de réf : 117037Position: Client Services Representative
Location: North York (100% Onsite)
Salary: up to $55,000
Job Type: PermanentOur client, a family-run business within the textile industry, is seeking an outgoing Client Service Representative to join their team in North York!In this role, you will serve as the primary liaison for customers, addressing their needs, providing information about products/services, and resolving issues efficiently. You will also be responsible for supporting company sales goals through excellent customer service and strong relationships with existing accounts.Key Responsibilities:– Manage assigned territory by handling calls, processing orders, and addressing inquiries promptly.
– Maximize sales potential through effective customer service and product knowledge.
– Educate clients on products tailored to their needs.
– Handle all aspects of ordering, including sampling and returns.
– Collaborate with various departments, including sampling and the warehouse.
– Maintain and manage customer accounts.
– Keep Account Executives updated on new products.
– Ensure all client orders are entered into the system within 24 hours.
– Work closely with Account Executives and clients to deliver excellent customer service.
– Provide backup to the Customer Service Team and Receptionist.
– Develop new leads in assigned territories.
– Travel as needed for client meetings, trade shows, and supporting Account Executives.
– Build and maintain quality customer relationships, increasing sales consistently.
– Contact customers frequently to meet and surpass sales goals.
– Calculate prices, discounts, and proposals efficiently.
– Stay updated on market conditions, product updates, and new technologies.Qualifications:– 2-5 years of customer care support ideally catering to a product (i.e. wood, flooring, textiles, furniture, etc.).
– College or Bachelor’s degree.
– Proficient in Microsoft Office Suite, website navigation, and SAP.
– Strong problem-solving abilities.
– Excellent communication and interpersonal skills.
– Ability to work in a fast-paced environment and multitask effectively.
– Team player, and strong professionalism.Physical Demands:– Regularly required to sit, use hands, and talk and hear.
– Frequently required to reach with hands and arms.
– Occasionally required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl.
– Occasionally lift and/or move up to 15 pounds.If this sounds like you, please email your Word version resume to Christina Cerra at .REFER A PERM HIRE AND EARN UP TO $1,000! For more details, .OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.CNESST permit numbers: AP-2000158 & AR-2000157

Company Name: Quantum

Salary: $55000 per year

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