Customer Service Representative / Data Entry – FSTONE Technologies

Title of the Job: Customer Service Representative / Data Entry

Location: Montreal, QC

Job Description: We’re on the hunt for a detail-oriented Customer Service Data Entry Clerk. Your primary role will be to maintain our database by entering new and updated customer information. You’ll be a crucial part of our team, ensuring our data is accurate, organized, and accessible. This position requires a high level of accuracy, efficiency, and a customer-centric mindset.Responsibilities

• Inputting customer and account data from source documents within time limits.
• Compiling, verifying accuracy, and sorting information to prepare source data for computer entry.
• Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output.
• Responding to queries for information and access relevant files.
• Maintaining customer confidence and protecting operations by keeping information confidential.

Seeking a detail-oriented, tech-savvy Customer Service Data Entry Clerk. You’ll be the backbone of our operations, ensuring data accuracy and providing top-notch customer service. This role is perfect for someone who thrives in a fast-paced environment and enjoys problem-solving.Responsibilities

• Input and update customer data in our CRM system accurately and efficiently.
• Resolve customer inquiries promptly and professionally via phone, email, and live chat.
• Maintain confidentiality and adhere to data security guidelines.
• Conduct regular data audits to ensure accuracy and integrity.
• Collaborate with the customer service team to achieve shared goals.

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Company Name: FSTONE Technologies

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