CONSEILLER EN PRÉARRANGEMENTS FUNÉRAIRES | Sales Professional – Service Corporation International

Title of the Job: CONSEILLER EN PRÉARRANGEMENTS FUNÉRAIRES | Sales Professional

Location: Montreal, QC

Job Description: Our associates celebrate lives. We celebrate our associates.Consider the possibilities of joining a Great Place to Work!RÉSUMÉ DU POSTEÊtre au service des familles clients pendant les funérailles, l’exposition et l’enterrement. Assister à la mise en œuvre des choix des familles ou des représentants légaux concernant les funérailles, la disposition finale du corps et la commémoration de l’individu. Fournir un service client exemplaire dans tous les aspects de l’aide aux familles clients après le décès d’une personne aimée. S’assurer que les besoins du client sont remplis directement ou par des personnes adéquatement certifiées.RESPONSABILITÉS DU POSTEOrganiser et diriger les rites funéraires, incluant les funérailles et les cérémonies de commémoration de façon professionnelle et organisée, avec empathie, en accord avec les politiques et procédures de l’Entreprise.Confirmer l’autorisation d’exécuter les arrangements du service funéraire.S’assurer que les familles clients connaissent les services particuliers offerts pour les vétérans et qu’ils sont exécutés comme demandé.Aider lors des services funéraires : coordonner le stationnement de véhicule, guider les invités, conduire les véhicules funéraires, assister à la chapelle, aux services religieux et au cimetière, livrer des fleurs, des cercueils, des urnes, des photos et autres souvenirs des familles clientes, et aussi, installer et replacer les chaises.En absence du conseiller en préarrangements funéraires, fournir les services après le décès, incluant la remise de : la documentation, la papeterie, les renseignements d’assurance, d’assurance maladie et de pension, et de préarrangements pour le proche parent.S’assurer de communiquer les références potentielles aux conseillers en préarrangements funéraires.S’assurer de respecter toutes les réglementations des différents paliers d’autorités professionnelles, municipales, provinciales et fédérales.Préparer et compléter avec rigueur les documents et les formulaires en ligne concernant les services, les crémations et l’entretien.Assister aux tâches générales du bureau, y compris répondre au téléphone et préparer des rapports, si nécessaire.Aider à l’entretien des véhicules, des lieux et de la propriété.Faire la réception des cercueils et tout autre équipement de la maison funéraire et ranger l’inventaire.S’assurer que des rafraîchissements sont offerts (là où permis par la loi)Exigences MINIMALESÉtudesDiplôme d’études secondaires ou l’équivalentExpérienceUn minimum de trois (3) ans d’expérience comme assistant funéraire.PermisPermis de conduire issu par la province valide et un dossier de conduite acceptable.Connaissances, compétences et aptitudesConnaissance de base des coutumes d’organisations religieuses et fraternelles.Connaissance de l’informatique et de logiciels tels que la suite MS OfficeAvoir une grande intégrité ainsi qu’une grande capacité de compassionAvoir de bonnes compétences de communicationsAvoir de bonnes compétences de résolution de problèmesÊtre capable de faire plusieurs tâches à la fois et d’établir ses priorités.Avoir une attention aux détails.Conditions de travailEn considérant l’environnement de travail associé à ce poste, les facteurs suivants peuvent s’appliquer :Environnement de travailLe travail se fait principalement à l’intérieurTenue de travail standard exigéePostures de travailPosition assise continue pendant plusieurs heures par jour, jusqu’à 6 heures par jourMonter fréquemment des escaliers pour accéder aux bâtimentsExigences physiquesEffort physique exigeant une dextérité manuelle, y compris l’utilisation de documents, de calculatrices, d’ordinateurs et du téléphoneHeures de travailTravailler au-delà des heures « normales » selon les besoinsUn minimum de voyage requisAccountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.JOB RESPONSIBILITIESArranges, conducts and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and ProceduresConfirms authorization to proceed with the service arrangementsEnsures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/servicesAssists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and at the cemetery; delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families, and; sets up and removes chairsIn absence of Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance, health benefits and pension, and; pre-arrangements for next of kinEnsures potential pre-need referrals are shared with Family Service CounselorsEnsures adherence to all applicable professional, municipal, state/provincial and federal licensing authorities, rules and regulationsPrepares and accurately completes documents and online entries related to services, cremations, maintenanceAssists with general office duties including answering phones and preparing reports as necessaryAssist with the maintenance of vehicles, the facility and propertyReceives caskets and other funeral home supplies as well as place into inventoryEnsures refreshments are available (where allowed by law)MINIMUM REQUIREMENTSEducationHigh School diploma or equivalentExperienceMinimum of 3 years related experience as a Funeral AssistantLicensesCurrent province issued driver’s license with an acceptable driving recordKnowledge, Skills and AbilitiesBasic knowledge of religious and fraternal organizations customsKnowledge of computers and some software including MS Office Suite requiredHigh level of compassion and integrityGood communication skillsProblem solving skillsAbility to multi task and set prioritiesDetail orientedJOB RESPONSIBILITIESLead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTSEducation

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current province issued driver’s licence with an acceptable driving record
• Insurance license, if required by provincial law and as prescribed by each provincial board.

Knowledge, Skills and Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Postal Code: H3V 1E5Category (Portal Searching): SalesJob Location: CA-QC – Montreal

Company Name: Service Corporation International

Salary:

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